Engagement Manager

Join to apply for the HR Engagement Manager role at Staffing Solutions of Hawaii

Please note: Candidates must be residing on the island to be considered.

Position: HR Engagement Manager

Location: Honolulu, HI (Hybrid)

Pay: $65,000 to $67,000/year

Type: Full-time;
Contract

Schedule: Monday - Friday, 8:00am to 5:00pm

Staffing Solutions of Hawaii is seeking an HR Engagement Manager to join a growing and dynamic team!

• Serve as the primary relationship manager for a high-volume, on-location talent pool—providing hands‑on support, coaching, and management to deployed associates and real‑time partnership with the client.
• Increase retention and satisfaction by coaching to performance metrics and managing attendance, supporting employee training, and addressing issues proactively.
• Facilitate strong employee performance by preparing associates, coaching, and troubleshooting operational issues in the moment.
• Strengthen client confidence in Array’s delivery and team by maintaining a consistent, professional presence and communicating observations, risks, and opportunities.
• Advocate for and advise associates by gathering and providing meaningful feedback.
• Control churn by implementing strategies to keep employees satisfied, motivated, and engaged.

• Build strong, personal connections with deployed associates through regular engagement and daily availability for questions, feedback, and support.
• Set performance expectations for associates from day one, managing expectations and driving performance through coaching, training, and in‑the‑moment guidance.
• Monitor and manage attendance, performance, and productivity in real time.
• Set and enforce attendance expectations, and intervene early to address warning signs of disengagement.
• Investigate and resolve associate concerns in collaboration with the client and internal stakeholders. Follow through until resolution is complete. Escalate where appropriate.
• Recognize and celebrate wins—milestones, attendance streaks, performance shoutouts—and foster a culture of appreciation.
• Ensure associates are set up for success by confirming logistics, expectations, check‑ins, timekeeping, and first‑day guidance.
• In conjunction with the Onsite Delivery Manager, conduct first‑day walkthroughs, introductions, and site orientation when possible.
• Partner with the client to address underperformance, behavioral issues, and shift coverage gaps promptly.
• Act as the eyes and ears of the operation—collecting associate feedback, identifying risks, and reporting trends to internal engagement, allocation, or operations teams.

• Serve as the first point of contact for HR‑ and Risk‑related concerns, such as behavioral escalations, interpersonal conflict, policy violations, or safety incidents.
• Assess severity, gather facts, and provide initial documentation and resolution where appropriate.
• Escalate complex or high‑risk issues to internal HR and Risk stakeholders, maintaining timely and professional communication throughout.
• Document all coaching conversations, feedback, and incidents accurately in internal systems.
• Support corrective action conversations, terminations, or disciplinary discussions in partnership with leadership and HR.
• Maintain a safe working environment and coach to safety expectations.

• Drive real‑time problem solving for timekeeping, badge access, break policies, or other daily logistics that impact associate success.
• Coordinate appreciation events, lunch‑and‑learns, or client‑hosted activities that promote morale and connection.
• With the Onsite Delivery Manager, support the rollout of new processes, tools, or technologies, ensuring employee understanding and adoption.

• Minimum one year “fast‑paced” work experience within the last four years.
• Preferred:
  Experience in an on‑site, client‑facing, or account management capacity within a staffing or high‑volume workforce environment.

• Strong interpersonal presence—able to build trust with associates, communicate effectively with client partners, and de‑escalate in real time.
• Understanding of a metrics‑driven organization and how…