Assistant Manager, Waikiki

The Team:

The Hermès Waikiki Boutique opened in 1989 and focuses on providing extraordinary service to clients as a part of the Western Region. This position will report to the Floor Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Assistant Manager is responsible for partnering with the Floor Director and Managing Director to successfully run all aspects of the business including building sales, identifying opportunities, and client development via CRM and service initiatives, coaching and counseling of staff.

All other duties as assigned by the supervisor.

• Daily supervision of staff (coaching, training and assistance in achieving sales objectives).
• Demonstrates an active management presence on the sales floor modeling exceptional service and ensuring all team members embody the Hermès spirit.
• Identifying sales opportunities by weekly review of business by profession, tracking delivery and special orders. Apply these sales opportunities in tandem with each sales specialist personal goals to evaluate contribution to total boutique.
• Contributing to and/or conducting monthly touch‑base meetings and annual performance evaluations in tandem with Floor Director/Managing Director.
• Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to Hermès standards.
• Ensures policy and procedure is clearly communicated to team and all are actively compliant.
• Monitor E‑time and scheduling needs for the staff. Keep an accurate record of vacation, time and attendance in tandem with HR.
• Organizes seasonal trainings including key profession points, share internal updates, and ensure sales team are integrating into client conversations at point of sale.
• Assists in maintaining database of candidates for store and in recruiting and interviewing to fill open positions.
• Making critical client decisions and runs business during Floor Director/Managing Director's visits to Preview/Podium.

• YES:
  Supervises Sales Staff

• YES:
  • Responsible for achieving the sales goal for the year for their specific location. Also need to ensure the store is profitable and has an accurate inventory that falls within the parameters of the company sets.
  • Responsible for maintaining stock levels in all professions of responsibility, MOS, and sell‑thru according to Hermès standards.

• YES:
  Responsible for making decisions that relate to the staff, the client and the running of the store. In the absence of the Floor Director/Managing Director, the Assistant Manager will step into the role of the Floor Director/Managing Director.

• 4+ years of retail management experience; prior experience in a luxury environment is preferred.
• Must possess basic office skills including proficiency in Excel, Word, Cegid and E‑time.
• Ability to learn merchandise, POS and payroll systems; effectively troubleshoot.
• Ability to interpret sales data and translate into effective business recommendations.
• Clear written and verbal communication skills.
• Ability to lift between 0‑25 lbs. without assistance.
• Flexible in work availability as business needs dictate.

The annual salary range for this position is $92,000‑$110,000. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir‑faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly‑crafted, beautiful objects made to stand the test of time.

An independent, family‑owned company, Hermès…