Supervisor, Membership Servicing

Hybrid Work Environment

Must reside on Oahu.

Full-time.

Exempt.

The Membership Servicing supervisor works in concert with the rest of the MS management team towards development and implementation of strategies and processes in support of HMSA's corporate and the Membership Servicing department mission and vision. The Membership Servicing Supervisor partners with leadership to ensure organizational and departmental goals are met while continuing to implement process improvements to increase operational efficiency and improve customer servicing.

$53,000 to $99,000. Position is eligible for an incentive bonus.

Note:

Individuals typically begin between the minimum to middle of the pay range.

• Bachelor's degree and three years related work experience; or an equivalent combination of education and related experience.
• One year of leadership, supervisory, or management experience.
• Excellent verbal and written communication skills.
• Intermediate working knowledge of Microsoft Work and Outlook.
• Basic working knowledge of Microsoft Excel and PowerPoint.

• Monitor the performance and address issues with any business partners or vendors that supports the Members Servicing Department.
• Build relationships with both internal and external customers to include members and employer groups to address issues and concerns and improve the customer experience.
• Recruit and retain effective teams through selection, development, compensation and motivation of personnel; develop talents necessary to achieve short- and long-term objectives through effective training, mentoring and coaching. Provides feedback and guidance, including timely completion of interim and annual performance reviews. Monitors overall workflow and prioritizes staff's work.
• Review financial information and adjust operational budgets to promote and demonstrate desired corporate financial stewardship and outcomes.
• Performs all other miscellaneous responsibilities and duties as assigned or directed.