Branch Manager; Hawaii Kai- Territorial Savings

Position: Branch Manager (Hawaii Kai)- Territorial Savings
Branch Manager (Hawaii Kai) – Territorial Savings

Join Territorial Savings, a division of Bank of Hope to lead our Hawaii Kai branch and drive growth and customer satisfaction.

Responsibilities

• Develop and implement strategies to achieve individual and branch sales goals, including new business development, referrals, and account retention.

• For select branches, generate mortgage loan volume to support branch sales goals and overall business growth.

• Collaborate with team members to identify customer needs and recommend tailored financial solutions.

• Build relationships with customers and the local community to promote the bank’s products and services.

• Conduct outreach activities such as attending community events and networking to drive branch growth and visibility.

• Lead, mentor, and coach branch employees, including operational and sales staff, to achieve performance goals.

• Conduct regular team meetings to communicate branch objectives and align staff efforts.

• Provide ongoing training and development opportunities to enhance employee skills and knowledge.

• Maintain staffing needs, including recruiting, scheduling, and performance management.

• Develop a strong relationship between all partners and the branch to deliver comprehensive banking.

• Onboard all new employees in collaboration with the Operations Manager.

• Ensure the delivery of exceptional customer service by maintaining high service standards and resolving escalated customer issues.

• Promote a customer‑focused culture by fostering strong relationships and addressing customer feedback.

• Educate customers on bank products, services, and digital tools to enhance their banking experience.

• Oversee day‑to‑day branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements.

• Collaborate with the Operations Manager to ensure operational excellence, effective cash management, and smooth workflow execution.

• Conduct regular audits and reviews to identify process improvements, mitigate risks, and maintain compliance with regulatory standards.

• Ensure branch compliance with federal and state banking regulations, including BSA, CRA, and Fair Lending requirements.

• Monitor and address operational risks, escalating issues as necessary to safeguard bank assets and customer information.

• Maintain accurate records and documentation to support compliance and regulatory reporting requirements.

Qualifications

• Education/ Credentials – Bachelor’s degree in accounting, business administration, or a related field, or equivalent experience.

• Experience – Minimum seven years of experience in banking and five years of experience in a management position. For select branches, the branch manager must hold an active NMLS and will have mortgage loan sales goals that contribute to business growth.

• Skills – Fluent in English (written and verbal); strong leadership, organizational, and problem‑solving skills; excellent communication and interpersonal skills; proven ability to achieve sales goals and develop effective business strategies; comprehensive knowledge of banking policies, regulations, and operational procedures; proficiency with banking systems, digital platforms, and standard office software applications. Additional language preference:
Korean.

Compensation & Benefits

Salary range: $55,000.00 – $85,000.00 plus bonus and benefits. Exact compensation may vary based on qualifications, level, and location.

Benefits include Medical insurance, Vision insurance, 401(k), and Tuition assistance.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status, or any other basis protected by federal, state, or local law.

Job Details

Location:

Honolulu, HI – Hawaii Kai Branch

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Sales and Business Development

Industry: Banking

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