Assistant Service Supervisor; Kapiolani Branch

Assistant Service Supervisor (Kapiolani Branch)

Join the First Hawaiian Bank “ohana, where our culture flourishes with purpose. We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the ‘Best Places to Work in Hawaii’ for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.

Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here.

First Hawaiian Bank is currently seeking an Assistant Service Supervisor to join our Kapiolani Branch. The Assistant Service Supervisor assists the Service Supervisor and/or Service Manager with overseeing branch operations, managing staff, and ensuring customer service standards and needs are met. This role assists with daily branch functions, such as overseeing workflow, recruitment, and training. The position also provides leadership and support to the branch team and helps management ensure the branch achieves sales performance and service goals.

The annual salary range for this role is $43,493 – $60,320 per year, commensurate with experience.

Monday – Friday, 8:00 AM – 4:30 PM (hours may vary).

• High School diploma, GED, or equivalent experience (required)
• 2 years of experience in branch operations (required)
• 1 year of supervisory experience (e.g., Head Teller or Service Manager Associate) or 1 year of external supervisory experience (required)
• Bachelor’s degree in a business‑related field (preferred)
• Able to plan, organize, and budget
• Effective written and verbal communication
• Able to manage confidential matters judiciously
• Possesses attention to detail with excellent follow‑through
• Able to work under pressure with multiple deadlines and adaptability to unexpected changes
• Excellent time management skills
• Possesses sales skills to enhance business development objectives
• Able to manage customer inquiries and resolve issues
• Proficient in the Microsoft 365 suite of applications

We proudly offer a comprehensive benefits program for all employees. For more information, please visit our benefits page.

At First Hawaiian Bank, we are confident that our success is a product of our team’s diverse backgrounds, skills, and interests. We are an EEO Employer and welcome applications from all eligible candidates. For our full EEO statement, please visit the provided link.

Mid‑Senior level

Full‑time

Other

Banking