Operations Manager; Kaimuki- Territorial Savings

Operations Manager (Kaimuki) – Territorial Savings

Job Summary: Oversee all operational functions of the branch, ensuring compliance with bank policies, procedures, and regulatory requirements.

• Oversee all operational functions of the branch, ensuring compliance with bank policies, procedures, and regulatory requirements.
• Supervise and support operational staff, including tellers and other branch personnel, in managing day‑to‑day branch operations.
• Monitor and evaluate branch workflows to identify opportunities for process improvements and efficiencies.
• Ensure proper cash management, including vault operations, ATM balancing, and branch cash levels.
• Conduct periodic audits and reviews of operational processes to maintain compliance and minimize risks.
• Provide guidance, support, and training to operational staff to ensure adherence to policies and procedures.
• Serve as a resource for resolving escalated operational issues or customer concerns.
• Mentor team members, fostering a collaborative and professional environment.
• Develop employees to be trained in most operational functions and proactively identify value‑add opportunities, including referrals to PBO or BM.
• Assist the Branch Manager with staffing decisions, scheduling, and performance management for operational employees.
• Promote a culture of exceptional customer service by aligning operational processes with customer needs.
• Support branch staff in addressing and resolving complex customer concerns related to branch operations.
• Collaborate with the Branch Manager to develop strategies that enhance customer satisfaction and retention.
• Ensure compliance with federal and state banking regulations, including BSA, CRA, and other standards.
• Monitor daily operations for potential risks and take appropriate action to mitigate issues.
• Maintain accurate records and documentation to support compliance and risk management efforts.
• Oversee the preparation and submission of required reports to internal and external stakeholders.
• Manage operational tasks such as maintaining branch supplies, overseeing facility needs, and ensuring proper functioning of equipment.
• Participate in special projects, system updates, or procedural changes that impact branch operations.
• Support the Branch Manager in achieving branch goals and contribute to strategic initiatives.
• Actively contribute to the sales success of the office by collaborating with BM and PBO.

• Education:
  
  Bachelor’s degree in accounting, business administration, or related field, or equivalent experience.
• Experience:
  
  Minimum five years in banking, with at least three years in a supervisory position.
• Skills:
  • Advanced written English and fluent verbal communication.
  • Strong leadership, organization, and problem‑solving abilities.
  • Comprehensive knowledge of banking policies, regulations, and operational procedures.
  • Excellent communication and interpersonal skills, with the ability to mentor and support team members.
  • Proficiency with banking systems and basic computer applications.

Salary Range: $50,000.00 – $70,000.00 + bonus + benefits.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status, or any other basis protected by federal, state, or local law.

Seniority Level: Mid‑Senior Level

Employment Type:

Full‑time