Automotive Claims Adjuster

The Auto Claims Adjuster I is responsible for the end-to-end management of personal auto claims with a focus on analytical evaluation, strategic negotiation, and resolution. Operating with a high degree of autonomy and discretion, this role supports the company’s claims operations by applying specialized knowledge and judgment to complex claim scenarios.

• Independently investigates, evaluates, and resolves personal auto claims, including those involving disputed liability and multi-vehicle accidents.
• Exercises discretion in determining claim strategy, settlement authority, and negotiation approach.
• Analyzes coverage, liability, and damages to develop resolution plans aligned with company policies and legal standards.
• Negotiates subrogation recoveries with other carriers and third parties.
• Establishes and adjusts reserves and authorizes payments within designated authority.
• Coordinates with internal and external stakeholders to ensure timely and accurate claim resolution.

• Communicates complex claim decisions and strategies to policyholders, agents, and other involved parties in a clear and professional manner.
• Maintains detailed and accurate documentation of claim activities, including investigative findings, evaluations, recommendations, and resolutions.
• Prepares reports and summaries for management review and contributes to process improvement initiatives.

• Provides high-level customer service by managing expectations, resolving escalations, and ensuring a positive claims experience.
• Serves as a resource for agents and policyholders, offering guidance on claims processes and coverage interpretation.
• Promotes a service-oriented culture and supports departmental goals through collaboration and knowledge sharing.

• Bachelor’s degree or equivalent experience in insurance, business, or a related field required.
• Prior experience in auto claims adjusting preferred.
• An equivalent combination of education and job-related experience will be considered.