Signal Planner and IT Support Lead

The Opportunity

As an expert in defense missions, your unique background inspires you to think bigger, push further, and ask questions others don’t. We need your extensive industry knowledge and advisory skills to solve some of our clients’ most complex problems—and find solutions that keep our nation safe.

R0234662 – Signal Planner and IT Support Lead

• Plan and integrate communications systems into operational and tactical plans for Army and joint missions.
• Advise the Commander on signal support capabilities and limitations.
• Coordinate network operations for voice, data, and video services across tactical and strategic environments.
• Develop signal annexes for operations orders and ensure interoperability with coalition partners.
• Manage spectrum and frequency allocation for mission requirements.
• Oversee cybersecurity measures and compliance with DoD Information Assurance standards.
• Provide Tier I and II IT Help Desk support for mission‑critical networks.
• Lead problem‑solving and implementation efforts for technology products and applications.
• Apply advanced consulting skills, technical expertise, and full industry knowledge.
• Mentor and supervise team members, including Help Desk technicians.
• Conduct operations and maintenance while enhancing IT components across multiple domains and mobile exercise networks.
• Assist users in overcoming technical challenges through regular interactions with all levels of command.
• Analyze problem areas and identify opportunities for improvement in integrated networks with recovery and backup strategies.
• Turn metrics into actionable insights and communicate their meaning to leadership.

• 5+ years of experience with IT Help Desk support and signal planning
• Experience providing customer support to end users in person, via email, or by phone
• Experience leading Tier I, II, and III Help Desk Technicians and monitoring performance metrics
• Ability to analyze, diagnose, troubleshoot, and resolve IT and signal issues
• Ability to travel up to 20% of the time
• Secret clearance
• Bachelor’s degree
• CompTIA Security+ or DoD 8570 IAT Level II Certification

• Experience with DoD, Army, or Joint Staff operations
• Experience with Power BI and Microsoft Office products
• Experience defining team goals and leading staff to achieve results
• Experience with IT Asset Management and NMCI Enterprise Tool (NET)
• Experience with Army network architecture and tactical communications
• Ability to assist in creating end‑user guides and SOPs
• Master’s degree
• Microsoft Certified Engineer and Information Assurance Officer Certification
• Completion of Signal Captains Career Course (SCCC) or equivalent

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information;
Secret clearance is required.

Salary range: $86,900.00 to $ (annualized USD). This posting will close within 90 days from the posting date.

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.