Help Desk Specialist

Type of Requisition

Regular

Secret

Secret

None

Technical Support Services

Computer Systems, IT Help Desk, Technical Troubleshooting

None

5 + years of related experience

Yes

Advance how our customers operate while you advance your career. Join GDIT as a Helpdesk Specialist and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

We are seeking a Help Desk Specialist to provide Tier I and Tier II technical support for a mission-critical defense program in Oahu, Hawaii. This role is responsible for resolving hardware, software, network, and account-related issues while ensuring compliance with DoW cybersecurity and IT policies.

The ideal candidate is customer-focused, technically proficient, and experienced in supporting enterprise IT environments within regulated or cleared settings.

• Provides technical support to local and remote users via phone, email, and in-person interactions.
• Serves as the initial point of contact for troubleshooting and resolving hardware, software, PC, printer, email, directory, and standard Windows desktop application issues, as well as applications developed locally.
• Analyzes and responds to incidents, collaborates with users to diagnose problems, investigates causes, and recommends solutions.
• Resolves issues within defined scopes while escalating when necessary.

• Education :
  Bachelor's degree (BA/BS) in Computer Science or related field; or Associate's degree (AS) with 5 years of experience; or no degree with 8 years of general experience (including 6 years of specialized experience).
• Experience :
  Minimum 5-8 years depending on educational qualifications.
• Clearance :
  Active secret clearance. TS preferred.

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community:
  Award-winning culture of innovation and a military-friendly workplace

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#Defend The Indo Pacific

The likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

40

None

Onsite

USA HI Honolulu

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans