Mobile Banking Digital

Job Overview

We are seeking a Mobile Banking Digital Support Consultant to assist customers with online and mobile banking services for a large, enterprise‑level financial institution. This role provides frontline support to customers through phone and chat, helping them troubleshoot technical issues, complete online enrollment, navigate digital banking tools, and resolve service‑related questions.

As the bank continues to expand its digital presence, this role ensures customers receive a smooth, positive experience across all online and mobile platforms.

• Provide high-quality customer service via phone and chat to support users of online and mobile banking.
• Troubleshoot login issues, password resets, mobile app problems, enrollment errors, and general platform malfunctions.
• Assist customers with online registration, profile updates, internal transfers, eStatements, bill pay, secure messaging, and transaction history inquiries.
• Look up and verify customer account information to provide accurate, compliant responses.
• Support callers with product knowledge questions and basic banking functionality within the digital platform.
• Resolve technical issues such as failed logins, system alerts, authentication problems, and unexpected notifications.
• Escalate fee disputes, product misunderstandings, or policy issues to the appropriate teams.
• Perform off‑phone tasks including manual enrollments, audit reviews, bill pay exception cleanup, and follow‑ups.
• Offer clear instructions and a positive customer experience while adhering to bank service standards.

• 1–2 years of customer service or help desk experience (call center, IT support, banking, retail, or similar).
• Strong verbal and written communication skills.
• Ability to troubleshoot technical issues with confidence and clarity.
• Tech‑savvy and comfortable researching answers using online resources.
• General IT or information security awareness is a plus.
• Ability to type at least 25 WPM.
• Familiarity with office equipment and basic computer applications.

• Help desk or IT support experience.
• Experience supporting digital banking or financial technologies.
• Exposure to fraud, authentication, or information security processes.

This role offers hands‑on experience with enterprise-level banking technologies at the largest and oldest financial institution in Hawai‘i. It’s an excellent pathway into the financial services and digital banking sector, with opportunities for growth into IT support, fraud, operations, digital services, or customer experience roles.

This is a Contract position based out of Honolulu, HI.

The pay range for this position is $20.00 - $25.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Honolulu,HI.

This position is anticipated to close on Mar 12, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.