Partner Engagement Manager, U.S. Pacific Fleet

About Onebrief

Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. By transforming this work, Onebrief makes the staff as a whole superhuman - meaning faster, smarter, and more efficient.

Onebrief is all-remote, with many employees working alongside our customers at military commands around the world. We take ownership, seek excellence, and play to win with the seriousness and camaraderie of an Olympic team. Founded in 2019, Onebrief’s team spans veterans from across forces and technologists from leading-edge software companies. We’ve raised $320m+ from top-tier investors and are valued at $2.15B.

With continued growth, Onebrief aims to make an impact where it matters most.

Required:

Top Secret clearance with eligibility for SCI.
In person in Joint Base Pearl-Hickam.

• You love our users, and you want to work with them. Implementing new software requires enthusiastic user support — skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you.
• You deeply understand large military headquarters and want to apply that within the PACFLT. Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say.
• You pay attention to detail. You have a reputation as a reliable contributor, especially during planning exercises where the client’s first exposure to our product is smooth.
• You can navigate large government organizations and solve bureaucratic challenges, often with a few strategic phone calls.
• You’re technically adept. You don’t need to code, but you should be able to become a power user of our product and talk engineering with the customer.
• You work well with customers and communicate clearly, with strong interpersonal skills to build trust and align diverse perspectives.
• You’re intense about our mission and proactive and adaptable, comfortable working autonomously or with cross-functional teams in fast-paced or ambiguous settings.
• You communicate clearly, concisely, and candidly to assess the situation within your account and inform strategic decisions.
• You hold a current Top Secret clearance with eligibility for SCI and the ability to access DoD facilities and installations.

• Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
• Advanced military education:
  Command and Staff, Advanced Military Studies.
• Familiarity with major military planning exercises and software deployment on classified networks.
• Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
• Experience in customer support, both in person and remote, and ability to coordinate incidents with customers and product engineering teams.
• Strong technical skills to master our application, troubleshoot issues, and liaise with customers on technical matters.
• Proven ability to navigate large government organizations and deliver successful outcomes.
• You are a true One briefer: value creation for real users, ambitious, scrappy, creative problem-solver; quick learner, collaborative, concepts of integrity and low ego; clear, frank communication; self-starter with autonomy.

Your mission at each major headquarters under your responsibility:

• Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force.
• Rapidly expand product usage to maximize workflow adoption across the client environment.
• Win renewals and expansions so customers continue to buy Onebrief year over year.
• Clearly communicate user needs to the product team and maintain high product proficiency to excite customers about improvements.
• Instill the Onebrief brand image and enable expansion to Allies and Partners.
• Your responsibilities aren’t limited to this list — we’ll adapt to succeed as a team.

• Lead or support exercises.
• Use observations of users to recommend product improvements.
• Provide face-to-face and remote customer support.
• Develop an understanding of customer social dynamics to support renewals and future sales.
• When responding to incidents, coordinate with the customer and our product engineering team.

To succeed, you’ll need mastery of operational planning at multi-star headquarters. You should be able to engage senior planners, generals, and admirals. You’ll also need technical skill to become a power user and discuss engineering with the customer.

Please note that Onebrief does not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. Any unsolicited resumes shall be the property of Onebrief.