Associate IT Support Technician​/Onsite​/Honolulu

Our client, a leading healthcare provider, is seeking an Associate IT Support Technician. This is an onsite role in Honolulu, HI.

Contract duration: 21 months (+ extensions)

Skills/

Experience:

Minimum Qualifications: 3+ years of experience with IT Support

• The Associate IT Support Technician will assist with the proper maintenance of the LAN, Wireless, and WAN voice and data networks.
• The Associate IT Support Technician will provide Level 1 support and troubleshooting to resolve Network and Telephony issues.
• The Associate IT Support Technician will assist with ensuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network including, but not limited to client hardware and software issues related to Network Telephony.
• This includes installing, maintaining, and managing all data network/telephony equipment such as phones, routers, LAN switches, wireless, servers, backup systems, network management and diagnostic tools, etc. under supervision.
• The IT Associate Support Technician will also assist with network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations.
• The Associate IT Support Technician will perform basic inventory management processes and create equipment Return Material Authorizations RMAs and track these through to problem resolution.