Call Center Technical Support

Call Center Technical Support Representative - Remote

Mass Markets all cities,AK

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you tech-savvy and enjoy helping others? Join our team as a Technical Support Representative and assist customers with troubleshooting and resolving technical issues.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Provide first-level technical support via phone, chat, or email.

• Troubleshoot hardware, software, and connectivity issues.

• Guide customers through step-by-step solutions.

• Document all technical issues and resolutions in the system.

• Escalate unresolved issues to higher-level support teams.

• Stay updated on product knowledge and technical procedures.

• Maintain high customer satisfaction through effective communication.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older.

• High school diploma or GED required.

• Fluent in English and Spanish.

• Basic understanding of computer systems and troubleshooting.

• Strong analytical and problem-solving skills.

• Excellent communication and customer service abilities.

• Previous tech support or IT helpdesk experience is a plus.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverageplus a dependent

  Rank & File: ₱100,000 coverage
  
  Supervisors/Managers: ₱120,000 coverage

• Dental Coverage

  In-house dental assistance worth ₱5,000, giving you easier access to quality care

• Free mealduring training

• Career growthand learning

• Allowancesfor rice, clothing, laundry and meals

• Performance and loyalty bonuses

• Frequent disinfection, fogging of workplace

• Opportunities forgrowth and promotion

• Employee shuttle services

• Company retreats and off-site events

• Sharpen your social skills while meeting awesome people and making new friends

• Plus, more in-office rewards, raffles, recognition gifts, and treats!

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required…