Senior PC Maintenance Technician

Overview Job Summary

Galapagos Federal Systems LLC is seeking a highly qualified and motivated individual to fill the role of Senior PC Maintenance Technician. This position offers the opportunity to work alongside a diverse and highly skilled team dedicated to mission success. The Senior PC Maintenance Technician will be responsible for performing a wide range of duties related to the maintenance, troubleshooting, deployment, and support of computer hardware and software systems within a large military hospital environment.

• The Senior PC Maintenance Technician will:
• Work under the guidance of senior personnel, including the Site Manager and Workflow Manager, to support daily IT operations
• Diagnose and resolve common computer operating system, hardware, and software issues
• Serve as an operator under close supervision or perform assigned components of more complex tasks led by senior technicians
• Perform routine equipment maintenance, including loading and replenishing consumables (e.g., paper, media, peripherals)
• Respond to end-user and client inquiries in a timely and professional manner
• Document all work activities within the designated ticketing system, including updating the status of open tickets
• Review system error messages, implement corrective actions when appropriate, or escalate issues as required
• Conduct customer satisfaction follow-ups and respond to user inquiries to ensure service quality
• Test new or modified software and assist with system or program modifications as directed
• Ensure end-user self-service tools and resources remain current and accurate
• Provide required operational statistics and reporting inputs to designated personnel
• Track customer issues through resolution to ensure accountability and service continuity
• Install software, configure hardware, and perform system setups as required
• Manage and resolve support tickets via email, phone, and on-site support when necessary
• Perform basic printer and scanner installation and troubleshooting
• Maintain, manage, and update technical and procedural documentation
• Establish and manage user accounts for network access and required annual training systems
• Coordinate with other DoD facilities regarding Permanent Change of Station (PCS), deployments, and Temporary Duty (TDY) assignments to ensure accurate system updates
• Track Information Management Division (IMD) cyber-related training requirements and update staff profiles within ATCTS (Army Training Certification Tracking System) to ensure compliance
• Perform other duties as assigned. Regular and reliable attendance is required to fulfill the essential functions of the position

The Senior PC Maintenance Technician must have:

• Active Tier III Public Trust clearance or ability to obtain one
• 5 years of relevant experience supporting enterprise or DoD IT environments
• Demonstrated experience installing, configuring, and troubleshooting computer hardware, operating systems, and peripherals
• Experience with IT service management and ticketing systems
• Strong customer service skills with the ability to communicate effectively with end users and stakeholders
• Ability to work independently and as part of a team in a structured, regulated environment
• Familiarity with DoD IT policies, training systems, and compliance requirements

The Senior PC Maintenance Technician must have the following:

Required

• High School Diploma or GED
• IAT Level I certification in accordance with DoD 8570/8140 requirements (e.g., CompTIA A or Security )

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Paid Parental Leave
• Tuition reimbursement
• Paid federal holidays

A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to…