NOC Operator Tier 1

Job Title

NOC Operator Tier 1

Nisga'a Tek, LLC

Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those who defend us. We ensure mission assurance and execution for customers and warfighters by providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services.

The Tier 1 NOC Operator provides around-the-clock monitoring, fault detection, and incident management for the Navy Enterprise Voice and Video System – Hawaiʻi (NEVVS-HI). This position is part of a mission‑critical 24×7×365 operation supporting the Navy’s voice and video network infrastructure across Joint Base Pearl Harbor‑Hickam and annex locations.

This will be shift work – mornings, evenings, and nights.

This is a Part‑Time Position.

• Monitor telephony and network systems in real time using Government‑provided network management tools.
• Detect, document, and report Priority I/II/III and Mission Essential Circuit (MECL) incidents per established procedures.
• Perform initial fault isolation, diagnosis, and troubleshooting to identify network, circuit, or equipment failures.
• Escalate incidents to Tier 2 or Tier 3 support, ensuring timely updates and accurate documentation in the Telephony Management System (TMS).
• Collaborate with field technicians and system administrators to support network/service restoration and verification.
• Maintain situational awareness through continuous communication and reporting to leadership and impacted customers.
• Develop and maintain accurate ticket documentation, ensuring full traceability and data integrity.
• Support continuity of operations by assuming alternate site duties during COOP events and exercises.
• Adhere to all security, safety, and standard operating procedures as defined by NCTAMS PAC and NEVVS‑HI governance.

• Strong analytical and troubleshooting skills in a high‑tempo network operations environment.
• Proficiency in fault detection, alarm correlation, and incident response procedures.
• Familiarity with network monitoring tools and ticketing systems (e.g., TMS, Solar Winds, HP Open View, or similar).
• Ability to follow and execute technical SOPs with precision and accountability.
• Effective communication and coordination skills for real‑time operational reporting.
• Commitment to maintaining operational discipline, accuracy, and professional composure under pressure.

• Must have Avaya certification, OR VoIP Network Management certification, OR documented experience with VoIP Network Operations.
• Special requirements: at least one of the following to meet DoD 8140.03 CWF Code 441 – Network Operations Specialist baseline certification at the Intermediate proficiency level:
  • Formal education (BA Degree)
  • Government‑specific training
  • An industry‑recognised certification (e.g., CompTIA Security+, Network+, or CCNA).
• Availability:
  Must be able to work day, evening, overnight, weekend, and holiday shifts to support 24/7 mission operations.
• Rotating shifts in a 24×7×365 NOC environment.
• Collaborative team setting with direct mission support to Navy communications operations.
• Requires strict adherence to information assurance, safety, and security standards.
• US citizenship required.
• MUST have an ACTIVE DoD Secret Clearance.

• Bachelor’s degree in Information Technology, Cybersecurity, or related field.
• Additional certifications such as CompTIA Security+, Network+, or CCNA.
• Prior experience supporting DoD or Navy network environments.
• Familiarity with Defense Switched Network (DSN) or enterprise telephony infrastructure.

The pay for this position is $30.35 per hour.

Entry level

Part‑time

Information Technology

IT Services and IT Consulting