Senior PC Maintenance Technician Security Clearance

Position: Senior PC Maintenance Technician with Security Clearance
Overview

Job Summary Galapagos Federal Systems LLC is seeking a highly qualified and motivated individual to fill the role of Senior PC Maintenance Technician. This position offers the opportunity to work alongside a diverse and highly skilled team dedicated to mission success. The Senior PC Maintenance Technician will be responsible for performing a wide range of duties related to the maintenance, troubleshooting, deployment, and support of computer hardware and software systems within a large military hospital environment.

Key Responsibilities
* The Senior PC Maintenance Technician will:
* Work under the guidance of senior personnel, including the Site Manager and Workflow Manager, to support daily IT operations
* Diagnose and resolve common computer operating system, hardware, and software issues
* Serve as an operator under close supervision or perform assigned components of more complex tasks led by senior technicians
* Perform routine equipment maintenance, including loading and replenishing consumables (e.g., paper, media, peripherals)
* Respond to end-user and client inquiries in a timely and professional manner
* Document all work activities within the designated ticketing system, including updating the status of open tickets
* Review system error messages, implement corrective actions when appropriate, or escalate issues as required
* Conduct customer satisfaction follow-ups and respond to user inquiries to ensure service quality
* Test new or modified software and assist with system or program modifications as directed
* Ensure end-user self-service tools and resources remain current and accurate
* Provide required operational statistics and reporting inputs to designated personnel
* Track customer issues through resolution to ensure accountability and service continuity
* Install software, configure hardware, and perform system setups as required
* Manage and resolve support tickets via email, phone, and on-site support when necessary
* Perform basic printer and scanner installation and troubleshooting
* Maintain, manage, and update technical and procedural documentation
* Establish and manage user accounts for network access and required annual training systems
* Coordinate with other DoD facilities regarding Permanent Change of Station (PCS), deployments, and Temporary Duty (TDY) assignments to ensure accurate system updates
* Track Information Management Division (IMD) cyber-related training requirements and update staff profiles within ATCTS (Army Training Certification Tracking System) to ensure compliance
* Perform other duties as assigned. Regular and reliable attendance is required to fulfill the essential functions of the position Responsibilities Skills & Experience The Senior PC Maintenance Technician must have:
* Active Tier III Public Trust clearance or ability to obtain one
* 5+ years of relevant experience supporting enterprise or DoD IT environments
* Demonstrated experience installing, configuring, and troubleshooting computer hardware, operating systems, and peripherals
* Experience with IT service management and ticketing systems
* Strong customer service skills with the ability to communicate effectively with end users and stakeholders
* Ability to work independently and as part of a team in a structured, regulated environment
* Familiarity with DoD IT policies, training systems, and compliance requirements Education & Certifications The Senior PC Maintenance Technician must have the following:
Required
* High School Diploma or GED
* IAT Level I certification in accordance with DoD 8570/8140 requirements (e.g., CompTIA A+ or Security+) Benefits
* Medical, dental, vision, disability, and life insurance
* Flexible Spending Accounts
* 401(k)
* PTO
* Paid Parental Leave
* Tuition reimbursement
* Paid federal holidays Security Clearance Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements Work may involve sitting or standing for extended periods…