Client Success Manager

Position: Client Success Manager

Location: Honolulu, HI (Hybrid)

Pay: $70,000 to $75,000/year

Type: Full-time

Schedule: Monday - Friday, 8:00am to 5:00pm

Level Up HR is a full-service PEO specializing in high-risk industries such as construction, healthcare, transportation, and hospitality. We deliver white-glove, on-site support and proactive compliance strategies that help small and mid-sized businesses navigate complex HR challenges with confidence. Our mission is to redefine HR solutions through exceptional service, deep industry expertise, and scalable technology.

As a Client Success Manager, you will be the primary point of contact for our PEO clients, ensuring they receive outstanding service across payroll, benefits, compliance, and HR support. This role blends relationship management, operational oversight, and strategic guidance to help clients thrive. You’ll be part of a high-impact team that values proactive problem‑solving, continuous improvement, and client success.

• Serve as a trusted advisor for assigned local and national client accounts, building strong, long‑term relationships.
• Oversee delivery of PEO services, including payroll, benefits administration, HR support, and compliance.
• Act as the escalation point for client issues, ensuring prompt and professional resolution.
• Conduct regular client check‑ins to review service performance, identify improvement opportunities, and ensure satisfaction.
• Collaborate cross-functionally with internal teams (Payroll, Benefits, Compliance, HRIS) to deliver integrated solutions.
• Educate clients on our HR and payroll platforms to maximize adoption and usage.
• Monitor client KPIs and prepare reports to track service quality, retention, and engagement.
• Stay current on labor laws and regulations; manage audits and implement proactive compliance strategies.
• Develop and maintain standard operating procedures (SOPs) for client onboarding and service delivery.
• Identify opportunities to expand client use of Level Up HR services and partner with sales on renewals or new solutions.
• Provide guidance on HR best practices, workforce management, and risk mitigation.
• Travel occasionally to client sites for relationship building, training, and strategic meetings (approx. 10%).

• 2 years of experience in HR services, client account management, or PEO operations are preferred, but not required.
• Strong understanding of labor laws, payroll processes, and benefits administration is a plus.
• Exceptional communication, relationship‑building, and client service skills.
• Proven problem‑solving and analytical abilities with a focus on process improvement.
• Proficiency in HRIS/payroll systems and Microsoft Office Suite.
• HR certifications (e.g., PHR, SHRM-CP) are a plus.
• Experience in high-risk industries (e.g., construction, healthcare, transportation) is highly valued.

• Comprehensive benefits:
  Health, dental, vision, 401(k), PTO, and more.
• Professional development opportunities and clear career growth paths.
• A collaborative, people-first culture that values innovation and impact.
• Work from our Maui or Oahu office with hybrid flexibility and occasional travel.

We are proud to be an Equal Employment Opportunity and Affluent Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.