Manager, People Operations

What you’ll do

As the Manager, People Operations, you’ll lead and scale the operational backbone of Pro Service Hawaii’s People team. This role owns high-risk, high-impact people operations—including compliance, compensation, payroll, benefits, and total rewards—while developing a lean, high-performing team that delivers error-free execution at scale.

• Lead, coach, and develop the People Operations team, setting clear goals, driving performance, and ensuring strong engagement, capability, and coverage across all core People Ops functions
• Own end-to-end execution of payroll, benefits administration, Open Enrollment, annual ROP cycles, compensation programs, and compliance activities—delivering 100% on‑time, accurate results
• Serve as the escalation point for employee compliance issues and complaints, ensuring prompt, well‑documented, and legally sound resolution
• Partner cross‑functionally with Legal, Finance, IT, Talent Development, and business leaders to mitigate risk, improve systems, and streamline People Ops processes
• Analyze operational metrics and people data to identify trends, risks, and opportunities; provide clear reporting and recommendations to leadership
• Drive continuous improvement initiatives that increase efficiency, automation, scalability, and employee experience across People Operations

• Proven success leading HR or People Operations teams and delivering sustained operational excellence through others
• Deep expertise in HR compliance, multi‑state payroll, compensation strategy and benchmarking, and total rewards governance
• Demonstrated ownership of enterprise people programs such as annual performance/ROP cycles and Open Enrollment, including planning, communication, and stakeholder alignment
• Strong operational and financial acumen, with experience administering or partnering on People budgets, forecasting, and variance analysis
• High comfort with HRIS, payroll, and benefits systems, paired with strong people analytics and data‑driven decision making
• Excellent judgment handling sensitive employee issues, complaints escalations, and high‑risk operational decisions

At Pro Service Hawaii, we empower businesses and employees across the islands by delivering HR solutions that work. As Hawaii’s largest local HR partner, we support thousands of organizations with payroll, benefits, risk management, and more. With over 18 consecutive years as a Best Place to Work, we’re committed to fostering a purpose-driven, inclusive, and high‑performing culture where people take ownership and do what’s right—for clients and for each other.

We believe great work happens when people are trusted, supported, and challenged to grow.

• Culture that matters: our core values guide how we work, make decisions, and support one another
• Trust and autonomy: you’ll be empowered to manage responsibilities with clarity and independence, backed by a supportive team
• Real opportunities to grow: feedback, coaching, development programs, mentorship, and clear paths forward
• Flexibility with accountability: as this role requires being located on O'ahu, we offer a hybrid work environment
• Competitive compensation and benefits: salary range $ - $ per year, full benefits, and resources to support well‑being

Mid‑Senior level

Full‑time

Strategy/Planning and Information Technology

Human Resources Services