Bell Clerk; English and Japanese Speaking), Vacation Ownership - Hawaiian Village Waikiki Beach Resort

Position: Bell Clerk (English and Japanese Speaking), Vacation Ownership - Hilton Hawaiian Village Waikiki Beach Resort
Come join the Guest Services team as a Bell Clerk at the Hilton Hawaiian Village  Located on 22 acres along Waikiki's widest stretch of beach you will find the iconic Hilton Hawaiian Village Waikiki Beach Resort where our team members love being a part of our award winning culture  From a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends may use  In addition, the property offers free meal while on shift and free parking  We know that you will love being a part of a team that was ranked  1 on Great Places to Work and on Fortune's World's Best Workplaces list

** Classification:
** Full Time

** The hour pay rate for this role is** : $25 28   $31 60 per hour

** Shift Pattern** : AM/PM/Overnight   Various  Must have availability to work weekdays, weekends and holidays

** Language:
** Fluency in English and Japanese required

** Ideal candidate will have:*
* + 1 year previous customer service experience and hotel background preferably
+ Experience to comfortably utilize computer systems including Microsoft Office

** What will I be doing?*
* A Bell Clerk is responsible for answering phone calls, taking orders, and receiving messages from guests and team members and turning requests and messages received over to Bellhelp and other Guest Services team members  Ability to communicate effectively verbally and in writing in both English and Japanese including numbers  Specifically, you would be responsible for the following:

+ Answers phones, takes orders and messages  Communicates to guest service/bell assistance to deliver and retrieve packages and luggage required
+ Uses positive, clear communication and listens to employees/guest to understand inquires and requests to provide accurate information and prompt assistance
+ Responds to telephone inquiries using positive and clear communication  Directs and coordinates requests and follows through to the proper personnel  Documents information regarding luggage and follows through with appropriate action
+ Verifies customer information  room number and name  through computer system to facilitate the efficient and timely delivery of luggage and various items  Generates room listings for bag pulls, deliveries and arrivals
+ Grasp, lifts, carries and/or otherwise loads/unloads and transports packages from service vehicles and dolly carts to storage area or recipients
+ Resolves complications as they arise, eg , lost luggage, damaged luggage, untimely delivery of luggage and other similar situations

** The Benefits
** Hilton is proud to have an award winning workplace culture ranking  1 Best Company To Work For in the U S  We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

+ Access to your pay when you need it through Daily Pay
+ Health insurance
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
+ Go Hilton travel discount program
+ Best in Class Paid Time Off  PTO
+ Supportive parental leave
+ Employee stock purchase program  ESPP    purchase Hilton shares at 15% discount
+ Debt free education:
Access to a wide variety of educational credentials  ex  college degrees, high school completion, English language learning, digital literacy, professional certificates and more

Please note, benefits may vary depending on the classification and union status of the position

** What are we looking for?*
* ** EXPERIENCE*
* Prior hospitality experience preferred  Employee must successfully complete training on all aspects of Hilton Grand Vacations operations and must have a working understanding of the Hilton Grand Vacations timeshare program

** GROOMING*
* All team members must maintain a neat, clean, and well groomed appearance  specific standards available

** NOTICE:*
* ** The hospitality business functions seven days a week, twenty four hours a day  In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected *
* ** SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY*
* The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation

+ Ability to understand and follow written and/or verbal instructions
+ Ability to communicate effectively verbally and in writing in both
** English and Japanese
** including numbers
+ Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
+ Ability to read English language to ascertain information from postage tags, written instructions and claim checks
+ Ability to lift, bend, stoop, walk, push/pull to retrieve and re file various…