Housekeeping Supervisor; Rft​/Navy Gateway Inn & Suites

HOUSEKEEPING SUPERVISOR (RFT/NAVY GATEWAY INN & SUITES)

Job Summary: Supervises staff of Housekeeping/Laundry Attendants and Housekeeping Leads. Performs any combination of the day‑to‑day housekeeping and/or laundry duties, ensuring NEXCOM Hospitality Group NHG standards are met. Regularly performs the full range and scope of services.

Duties and Responsibilities:

• Supervises housekeeping personnel performing cleaning of guest rooms, public spaces, outdoor areas and general property maintenance; ensures efficient and economical cleaning methods.
• Uses the Property Management System (PMS) to prepare daily housekeeping reports and schedule housekeepers, ensuring program commitments are met.
• Coordinates with front desk and maintenance personnel to ensure rooms are ready for occupancy and prepares work requests for maintenance.
• Conducts daily inspections of rooms, carts, common areas, and laundry facilities, maintaining written documentation.
• Conducts training on proper work methods and safety procedures; implements all safety, fire prevention, SDS, and environmental/industrial hygiene requirements.
• Manages security of items in the storeroom and assigns storage locations; orders cleaning supplies, in‑room amenities, and other materials needed by housekeeping staff.
• Ensures equipment is maintained, stored, and accounted for; performs routine inventory of amenities, supplies, and linen.
• Inspects rooms daily to ensure NHG standards are met and preventive maintenance repairs are completed; origins work orders and coordinates repairs with Maintenance, Housekeeping Manager, or NHG General Manager.
• Evaluates performance, recommends awards or corrective disciplinary actions, and manages leave requests.
• Handles guest/staff suggestions and complaints, resolving issues diplomatically and escalating difficult situations to management.
• Performs duties of housekeeping and laundry attendants as needed to cover staff shortages or other unanticipated occurrences.

Qualifications: No experience required. High School graduate or equivalent; housekeeping experience, including supervisory, preferred.

Physical Requirements: Moderate physical effort required, including moving furniture and use of hand or lightweight powered cleaning equipment.

Location: United States, Hawaii – Pearl Harbor

Organization: NGIS Hawaii

Schedule: Full‑time (35+ hours)

Unposting Date: Jan 16 2026, 10:59 PM