F&B Manager

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The Food & Beverage Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet operations, while maintaining a profitable F&B outlet and high‑quality products and service levels. The manager is expected to market ideas to promote business, reduce employee turnover, maintain revenue and payroll budgets, and meet budgeted productivity while keeping quality consistently high.

• Oversee all aspects of the daily operation of the outlet/s.
• Supervise outlet personnel.
• Respond to guest complaints in a timely manner.
• Work with other F&B managers and keep them informed of issues as they arise.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
• Prepare and submit required reports in a timely manner.
• Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee schedules, and quarterly action plans.
• Monitor quality of service in F&B outlet.
• Assist in menu planning and preparation.
• Ensure compliance with all local liquor laws, health and sanitation regulations, SOPs, requisition procedures.
• Be visible on the floor and assist staff as needed during each meal period.
• Conduct staff performance reviews in accordance with Highgate Hotel standards.
• Ensure the training of employees on SOPs and technical job tasks.
• Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc.
• Interview candidates for front‑of‑house F&B positions and follow standards for hiring approvals.
• Complete tip reporting.
• Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three‑meal concept standards.
• Assist with the execution of BEO and VEO including set up, breakdown, and managing staff and guest needs during the entirety of the event.
• Ordering and monitoring of inventory for liquor room and all F&B storage.
• Ensure overall guest satisfaction.

• Effectively communicate verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous and service‑oriented manner.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
• Attend all hotel required meetings and training.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
• Be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Understand and evaluate complex information from various sources to meet appropriate objectives.
• Maintain confidentiality of information.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.

Mid‑Senior level

Full‑time

Other

Honolulu, HI

$62,000.00‑$75,000.00