Senior Group Sales Manager

Senior Group Sales Manager – Alohilani Resort Waikiki Beach

This role is located at the all-new, vibrant Alohilani Resort Waikiki Beach in Waikiki, Oahu. The resort features award‑winning design, a 280,000 gallon Oceanarium, an upcoming luxury pool deck, and other amenities.

Highgate Hotels, a leading real estate investment and hospitality management company with over $15 billion in assets, will manage the resort. Highgate’s executive team brings decades of experience in planning, development, and revenue management across 400+ hotels worldwide.

The Senior Group Sales Manager is responsible for soliciting and prospecting accounts within a specific market segment, closing assigned accounts, and reporting on revenue production.

• Be familiar with all Highgate Hotel sales policies and techniques to maximize occupancy and ADR.
• Conduct professional site inspections with clients, showcasing key features.
• Develop a full working knowledge of the hotel operations, including Food and Beverage, Guest Services and Reservations.
• Develop a complete knowledge of company sales policies and SOPs, and ensure adherence by the sales team.
• Develop and execute plans for outside sales calls, industry trade shows, and customer events.
• Meet or exceed set goals.
• Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meeting lead generation goals.
• Attend daily and weekly Highgate Hotel Business Review (HH ) meetings as needed.
• Operate the Sales Department within the established sales expense budget.
• Participate in required M.O.D. and office coverage as scheduled.
• Maintain and participate in an active sales solicitation program.
• Monitor production of all top accounts and evaluate trends within your market.
• Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
• Invite clients to the hotel for entertainment, lunches, tours and site inspections.
• Assist in implementing special promotions relating to direct sales segments, i.e., parties, sales blitzes, etc.
• Assist in the preparation of required reports in a timely manner.
• Use the hotel's computerized sales management system to manage the business, including generating reports, entering business, blocking space and building accounts.
• Meet and greet onsite contacts.
• Abide by Prime Selling Time (PST).
• Develop networking opportunities through active participation in community and professional associations, activities and events.
• Review meeting planner evaluations with the Director of Sales to ensure issues receive follow-up.
• Entertain clients.
• Manage and negotiate sales transactions, ensuring smooth and successful closings.
• Effectively communicate verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous and service‑oriented manner.
• Listen to, understand and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas and assist in implementing solutions.
• Effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary.
• Understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Maintain confidentiality of information.
• Perform other duties as requested by management.

• At least 3 years of progressive hotel sales experience.
• Must have a driver's license in the applicable state.
• Must be proficient in Windows, company‑approved spreadsheets and word processing.
• Long hours sometimes required.
• Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Mid‑Senior

Temporary

Management