House Attendant II - On Call

Compensation Type Hourly Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Located just two blocks from Waikiki Beach with many of the guest rooms featuring walk-out patios overlooking the ocean or city. The hotel is also located next to the International Market Place–a dining and shopping destination in the heart of Honolulu featuring 75 retail shops and outdoor seating at seven signature restaurants. And for the guest who’d rather stay in, the Hilton Garden Inn Waikiki Beach is home to two restaurants, a marketplace, and a stunning outdoor pool.

Hilton Garden Inn Waikiki Beach

2330 Kuhio Ave.

Honolulu, HI 96815

The House Attendant II is responsible for specialized cleaning duties or assignments that require a high degree of skill, responsibility, or uncommon physical effort. Included among these duties are carpet shampoo cleaners, window washers, floor polishers, furniture movers, employees assigned to operate garbage compacting units and restocking linen on floor stations.

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Walked assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Use daily checklist to complete projects listed below as assigned.
  • Elevator lobbies
  • Ash urns
  • Glass tables
  • Furniture
  • Ice machines/vending machines
  • Elevator doors/frames
  • Service landing/linen closets
  • Stair wells
  • Polish floors
    
    Other projects as assigned by management
• Practice safe work habits to ensure safety to guests, fellow employees and self.
• Handle items for "Lost and Found" according to the hotel standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
• Report maintenance issues to Housekeeping Supervisor/Manager.
• Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
• Pick up any Room Attendant's dirty linen or trash as needed.
• Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
• Vacuum guest corridors.
• Assist Housekeeping as needed (i.e. bedboards, roll-aways, flip beds, etc.)
• Deliver any clean linen to assigned sections, if applicable.
• Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells.
• Ensure overall guest satisfaction.

Education & Experience:

· High School diploma or equivalent and/or experience in a hotel or a related field preferred.

· Must have a valid driver's license for the applicable state (property specific).

Physical requirements:

· Flexible and long hours sometimes required.

· Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

· Ability to stand during entire shift.

General Requirements:

· Must be able to effectively communicate both verbally and written, with all level of…