Catering and Events Manager – DoubleTree Alana Waikiki

Overview

Come join the team at the Double Tree by Hilton Hotel Alana Waikiki Beach! Located at the edge of Waikiki within a mile of Waikiki Beach, the Royal Hawaiian Center, and Ala Moana Center, we offer career growth and development, free meals on shift, and discounted hotel room stays for you and your family worldwide. As a Catering and Events Manager you will be responsible for soliciting, proposing, contracting, and servicing the hotel’s meeting space, food & beverage, services, and facilities to prospective clients and customers in the hotel’s continuing effort to deliver outstanding service and financial profitability.

The annual salary range is $65,000–70,000 with a short‑term incentive plan that may include a quarterly component worth 20% of bonus‑eligible earnings.

• Solicit and respond to customer inquiries regarding food & beverage, meeting space, and ancillary services.
• Search for new business opportunities, qualify leads, and solicit potential clients.
• Negotiate proposals, agreements, and execute contracts for meeting rooms, services, and food & beverage.
• Develop strategies to meet or exceed established goals.
• Maximize revenues and control expenses through effective negotiation of prices, services, and accurate forecasting.
• Create Banquet Event Orders, Banquet Checks, Diagrams, Estimates, and all other documentation to ensure logistics are properly planned.
• Record Banquet Checks, collect deposits, payments, and balance client accounts.
• Communicate details to respective departments and team members so their roles in execution are clearly understood.
• Conduct property tours to promote facilities and services.
• Ensure customer satisfaction and loyalty.
• Respond to internal and external requests in a timely, friendly manner.
• Participate in all relevant internal and external meetings.
• Update the Delphi system with client documents, calls, emails, and financial information.
• Perform other duties and responsibilities as assigned.

• Minimum two years of hospitality‑related experience at a manager level.
• Knowledge of the hotel property management system (Delphi FDC).
• Hotel sales, catering, or private events sales experience preferred.
• Strong closing skills, comfortable negotiating, and sales savvy.

We seek team members who demonstrate Hilton’s core values and key attributes.

• Hospitality – Passionate about delivering exceptional guest experiences.
• Integrity – Do the right thing, all the time.
• Leadership – Lead in our industry and communities.
• Teamwork – Be a team player in everything.
• Ownership – Own your actions and decisions.
• Now – Operate with urgency and discipline.
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability