In Room Dining - Server

Halekulani , 2199 Kalia Road, Honolulu, Hawaii, United States of America

Posted Thursday, November 20, 2025 at 3:00 PM

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."

As an integral part of a team, the In Room Dining Server is responsible for continuously looking for ways to improve each guest’s experience from providing exceptional guest service to setting up and delivers/serves food and beverage orders to guest rooms according to Hotel specifications, courteously and efficiently. Also assists in the maintenance of the Room Service area and equipment.

• Maintain complete knowledge of and comply with all departmental policies/service procedures and standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at any time of day.
• Always maintain positive guest relations.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of all liquor brands, beers and non‑alcoholic selections available in Room Service.
• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain complete knowledge of designated glassware and garnishes for drinks.
• Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
• Maintain complete knowledge of guest room layout, locations and room numbers/names.
• Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain knowledge of P.O.S. and manual systems.
• Answer Room Service phone within 3 rings, using correct salutations and telephone etiquette.
• Complete opening side duties as assigned:
• Retrieve all food orders from kitchen and place on table/tray.
• Retrieve all alcoholic beverage items from bar and place on table/tray in accordance with the departmental standards.
• Transport tables/trays from Room Service area to guest rooms, ensuring all standards of food presentation are maintained and that no spillage occurs.
• Enter the guest room and place the table/tray by following the established departmental procedures.
• Serve the food items and beverages to the guest.
• Open and serve wine/champagne bottles.
• Present check to guest for signature/payment. Adhere to all payment procedures established by Accounting.
• Set up and deliver amenities to designated rooms.
• Monitor and maintain cleanliness, sanitation and organization of all service areas, guest rooms and guest corridors.
• Transport all tables/trays from guest rooms to Room Service area as assigned.
• Clean and reset tables/trays, maintaining sufficient supply in the Room Service area.
• Collect and report tips at the end of the assigned shift.
• Night - Collect and set‑up door knob menus from guest rooms.
• Perform all other duties as may be required or assigned.

Reports To:

IRD Manager, Shift Supervisor

• High school graduate or equivalent vocational training certificate.
• Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.

• Ability to anticipate guest needs; respond promptly and acknowledge all guests.
• Ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately.
• Must be highly organized, detail‑oriented…