Pool & Fitness - Pool Service Attendant; Part-Time

Pool & Fitness - Pool Service Attendant (Part-Time)

Halekulani, 2199 Kalia Road, Honolulu, Hawaii, United States of America

Posted Monday, September 1, 2025 at 4:00 PM

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."

As an integral part of a team, the Pool Service Attendant is responsible for continuously looking for ways to enhance each guest interaction, from creating an elevated arrival experience, to providing anticipatory service, as well as being a knowledgeable and gracious representative of Halekulani. The Pool Service Attendant will prepare the deck for service and always maintain cleanliness while ensuring Halekulani’s standards of service.

The Pool Service Attendant is responsible for assisting guests with seating and towels, taking food and beverage orders, delivering orders, and passing amenities in a professional and timely manner. This team member will collect and process F&B check payments, perform closing reconciliations, and clean the pool and deck upon closing.

ESSENTIAL FUNCTIONS

• Adhere to Halekulani Health & Safety policies to ensure a safe and secure environment
• Adhere to all Hotel and Pool standard operating procedures
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas always
• Ensure a safe pool environment for both guests and families through attentive supervision
• Report to duty in a clean uniform and assigned equipment (radios, service supplies, etc.)
• Provide thoughtful, anticipatory, and gracious service
• Provide guests with lounge chair covers, pool and beach towels according to SOP
• Provide or offer water service within 5 minutes of guest seating
• Provide guest with assigned amenities throughout the day
• Maintain knowledge of:
  • State liquor laws and regulations
  • Table/seat/station numbers, pool capacity and statistics, hours of operation, and proper table set up
  • All menu items, key ingredients, preparations, and method of presentations
  • All liquor brands, beers, and non-alcoholic selections; correct glassware and garnishes
  • Particular characteristics and descriptions of wine/champagne by the glass and major wines on the wine list
• Record guest names, room numbers and special preferences in Open Table
• Take food & beverage orders, utilizing suggestive upselling techniques and make note of dietary needs
• Input orders into POS system and ensure transmission of beverage order is verified at the bar
• Retrieve all food and beverages items and promptly serve to the guest
• Collect payment and perform proper check settlement procedures
• Report tips at the end of the assigned shift
• Complete opening and closing side duties as assigned
• Pick up all empty glassware or beverages and towels from poolside
• Offer alternatives when a guest request is not available
• Try to resolve guest complaints, and inform management of the opportunity in a timely manner
• Prioritize duties while remaining visible and productive
• Report all injuries and accidents to the Manager on Duty (MOD) and Security immediately
• Report any suspicious activity immediately to security and management
• Communicate respectfully with fellow staff members
• Clear all towels and items left behind to prepare for the next guest
• Routinely ‘circle’ your section of the pool desk to check-in on guests and offer service or assistance
• Maintain knowledge of hotel outlets, events, and local attractions
• Perform all other duties as may be required or assigned.

SUPERVISORY REQUIREMENTS

Reports To: Pool Manager, Director of Spa & Wellness

EDUCATION/EXPERIENCE

• Required minimum of one (1) year prior experience as a Restaurant Server, Pool Attendant, Guest Service-related position, in a comparable environment
• High school diploma or equivalent vocational training certificate
• Prior culinary and guest relations training preferred
• Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform…