Appointment Registration Receptionist

Job Summary

Under direct supervision, performs variety of receptionist, office, clerical and patient attendance duties; makes and answers calls; schedules and/or reschedules appointments; enters appointment data in computer.

• Greets patient in courteous and business-like manner; registers patients in computer; generates forms accurately (e.g. correct provider codes, pertinent health plan/non-plan data); verifies health plan eligibility; refers more difficult or complicated cases to membership service; assists or directs new health plan members to membership service to determine health plan coverage and ensure proper extension of benefits; completes account verification forms as necessary.
• Ensures adequate amount of registration supplies and forms on hand; requisitions supplies as needed.
• Gathers, analyzes, compiles and records data for routine, special and statistical reports or studies.
• Receives and screens calls; schedules patient appointments based on type and severity of illness/injury or purpose of call; maintains familiarity with various schedules, coding techniques and individual physicians in assigned departments.
• Records pertinent patient information in computerized appointment system; assists in matching waitlisted patients for proper appointments as requested.
• Enters data into computer; generates paperwork for chart requisition to medical records as required.
• Cancels and reschedules physician or patient appointments by telephone or correspondence; informs patients of advance appointments.
• Greets callers; notifies clinics of arrival; ascertains and responds to needs of callers; assists with directions as appropriate; refers problems and complaints to supervisor or designated patient concern resource.
• Notifies supervisor or designated individual of any significant delay or backlog.
• Performs all computerized appointment system applications.
• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
• Performs other duties and accepts responsibility as assigned.

Experience

• One (1) year customer service/sales, public relations or related experience.

Education

• High school diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.

License, Certification, Registration

• N/A

• Type 40 wpm.
• Demonstrated knowledge of and skill in the adaptability, conflict resolution, decision making, customer service, interpersonal relations, oral communication, problem solving, teamwork, and written communication.
• Talking to co-workers, customers, outside vendors, and on the telephone.
• Reading, writing, speaking, understanding English.
• Training/giving and receiving instructions.
• Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration, and alertness.

• Office/clerical experience.
• Knowledge of medical terminology.