Medical Front Desk & Billing Assistant - RR-RAR

Job Post:
Medical Front Desk & Billing Assistant

Position Code: RR-RAR

Position Type: Full-Time (40 hours per week)

Work Hours: 8 AM to 4 PM Hawaii Standard Time

Work Days: Monday – Friday

Salary: $5-$6 per hour, depending on experience

We are seeking a highly reliable and patient-focused Medical Front Desk and Billing Assistant to support a busy internal medicine practice during a staffing transition. This role serves as the primary virtual front desk, handling patient communication, appointment scheduling, insurance workflows, and gradually expanding billing support.

The ideal candidate has strong experience in medical front desk operations, is comfortable handling high call volumes, and communicates proactively with the provider. This position requires professionalism, empathy, accuracy, and the ability to work independently while staying aligned with daily priorities.

• Manage high-volume inbound and outbound phone calls and patient messages
• Serve as the first point of contact for patients with a friendly, professional, customer-service–focused approach
• Schedule, reschedule, confirm, and send reminders for appointments
• Accurately take patient messages and route them appropriately (no clinical decision-making)
• Take refill requests and forward them to the provider per established workflows
• Manage patient communication via phone, text/messaging, and email
• Ensure missed calls and voicemails are addressed promptly

• Submit and track prior authorization requests
• Perform insurance verification as needed
• Follow up through insurance payer portals and escalate issues appropriately
• Clearly communicate insurance requirements, updates, and delays to patients
• Reduce provider interruptions by managing insurance coordination independently when appropriate

• Support billing-related tasks as workflows stabilize, including:
• Claims follow-up
• Basic EOB review
• Denial follow-up
• Complete billing tasks during designated focus blocks to minimize interruptions and errors
• Help reduce reliance on the prior office manager as billing support transitions back to the practice

Note on Task Prioritization: If billing work is actively in progress (claims, EOBs, denial follow-up), completing the billing task should generally take precedence over calls/messages unless there is an urgent patient issue.

• Provide general administrative assistance to support daily practice operations
• Participate in short daily check-ins (5–10 minutes) with the provider to align priorities
• Proactively communicate workload constraints, questions, or urgent issues

• Strong experience in medical front desk operations
• Comfortable handling high call volumes and frequent patient interaction
• Experience with appointment scheduling, insurance verification, prior authorizations, and basic billing support
• Ability to work independently while communicating proactively with the provider
• No clinical decision-making is expected

• Ring Central (VoIP phone system)
• Email and scheduling tools integrated with eClinical
  
  Works (eCW)
• Insurance portals for prior authorizations and claims follow-up

• Patient calls and messages handled promptly and professionally
• Appointments scheduled accurately
• Prior authorizations and insurance tasks completed without delays
• Billing tasks supported without backlog growth
• Clear, proactive communication with the provider

• Friendly, professional, patient-focused demeanor
• Respectful communication with patients and staff (rudeness is not acceptable)
• Comfortable asking questions and communicating proactively
• Strong written and spoken English

• Relevant medical administrative work experience
• Must be proficient in English (spoken and written)
• Must be able to submit an NBI Clearance and/or Local Police Clearance prior to onboarding (mandatory)
• Must be available for video meetings with camera on
• Must have no other clients during required work hours

• D…