Patient Service Rep, Lead - Rehab Services

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology.

Straub is home to the Pacific Region’s only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement.

Rehabilitation Services provides physical and occupational therapy services to both inpatients and outpatients across the full continuum of care. Our trained experts specialize in a variety of innovative programs for people with physical and cognitive disabilities and injuries, including conditions such as brain injury, stroke, spinal cord disorders, orthopedic injuries and post-surgical rehabilitation, multiple sclerosis, amputations, arthritis, Parkinson’s disease and chronic pain.

If you are highly organized and have a talent for coordinating multiple areas in a single department, you could be the ideal candidate for our Lead Patient Service Representative position. In this role, you will coordinate work activities and staffing at our Rehabilitation Services department, including training and maintaining of master schedules; processing of professional/technical fees generated by department providers; interviewing, registering, admitting, updating and creating patients’ medical records;

and acting as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks. We are looking for someone with exceptional planning and communication skills, the ability to work in a collaborative, team-oriented environment and a commitment to creating a healthier Hawai‘i.

Location: Straub Benioff Medical Center

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Req 31571

Pay Range: 26.14 - 28.64 USD per hour

Category: Administrative

Minimum Qualifications: High school or equivalent. Two (2) years clerical support experience in a health care setting including medical insurance and collection experience.

Preferred Qualifications: Associate’s degree in Business Administration or related field. International Classification of Diseases 10th edition (ICD-10) and Current Procedural Terminology (CPT) coding certification. Medical terminology experience. Microsoft Office Suite experience (Word, Excel, Power Point, Outlook).

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.