Dir, System Patient Relations & Patient Day Shift

RESPONSIBILITIES I.

JOB SUMMARY:

A director functions at a high organizational level, providing leadership and direction in the development and implementation of strategic and innovative initiatives to further the mission of The Queen’s Health Systems (QHS) and its affiliates. Anticipates problems and other needs and seeks solutions to assure the on-going operations of QHS. Is highly skilled in facilitating interactions among organizational departments and functions.

Promotes teamwork and collaboration; fosters trust; and is results-oriented. A director reports to an executive; is accountable for functions and/or activities at the organization but may also have responsibilities supporting operations at other QHS entities or other affiliated organizations. He/she is accountable for outcomes and results to achieve the annual goals and objectives approved by the Board of Trustees. Makes a significant contribution to patient care quality and service.

Functions as an organizational leader. Recognizes and supports the unique heritage and mission established by the founders, Queen Emma and King Kamehameha IV.

Area(s) of assignment:
Leads the Patient Relations and Patient Experience function for QHS. Responsible to drive and foster a culture of patient and family centered care and excellence, while improving patient and family experience and patient relations across all QHS entities. Provides strategic direction and leadership and works in partnership with all QHS entities to assess and communicate performance expectations about the patient experience.

Provides on-going support in the design, implementation and evaluation of patient experience programs that facilitate the professional development and continuous learning of all staff and providers. Translates the concepts of service excellence, patient experience and patient relations into actionable behaviors. May be assigned other departments and areas of responsibility.

• Seeing. Hearing. Speaking. Finger dexterity.

• Infrequent: N/A
• Occasional:
  Lift floor to waist between 6-10 lbs. Lift waist to shoulder between 6-10 lbs. Lift waist to overhead between 6-10 lbs. Carry between 6-10 lbs. Push and Pull between 6-10 lbs.
• Frequent: N/A
• Constant: N/A

• Infrequent: N/A
• Occasional:
  Stand. Walk. Stoop/Bend. Climb:
  Stairs/Ladder. Reach: shoulder level.
• Frequent:
  Sit.
• Constant: N/A

• Not substantially subjected to adverse environmental conditions.

• Bachelor's degree required, preferably in nursing, health care or related field.
• Master's degree in business administration or related health care and/or professional field highly desirable.

• No certification and/or licensure requirement.

• Seven (7) years of related management/leadership experience in health care, including experience managing comprehensive projects that impact patient and organization outcomes and compliance oversight.
• Solid understanding of business principles, i.e., strategic and financial planning, budgeting, business planning, organization theory.
• Proven leadership skills, i.e., planning, communications, motivation, mentoring, interpersonal skills.
• Track record of managing multiple departments/functions, preferably in a comparable health care setting.

Equal Opportunity Employer/Disability/Vet