Optical Sales Associate

Job Summary

Under direct supervision, provides ophthalmic sales dispensing and related services to members and non-members of Kaiser Foundation Health Plan; serves as informational resource for patients eyewear needs.

• Determines ophthalmic patients occupational, lifestyle and cosmetic needs; advises and recommends lens style, color and material and frame shape, color and material; prices eyeglass order according to patients Health Plan coverage.
• Provides measurements i.e., pupillary distances, segment heights, lens base curves, frame size, etc. for spectacle fabrication by using PD ruler, pupilometer, and lens clock.
• Applies principles of size, thickness and power in selecting proper eyewear.
• Knows impact of different lens indexes and recommends appropriate alternatives.
• Provides ophthalmic eyewear services by selling, fitting, ordering, dispensing, adjusting and repairing spectacles.
• Measures and shapes lenses and adjusts frames utilizing ophthalmic equipment including lens edger, hand edger, lensometer, frame warmer and precision hand tools.
• Inspects patients eyewear using ANSI Z80.1 standards and tolerances; performs quality check functions; reviews patients previous prescription; identifies questionable changes, and takes appropriate action.
• Follows-through on emergency orders by calling order into Optical Lab and making certain of lens and frame availability.
• Performs limited Contact Lens services and refers patients with problems to proper department.
• Determines patient concerns; recommends actions to be taken; discusses solution/action with Optical Administration as needed; follows-through with resolution.
• Attains KP Optical sales goals.
• Maintains attractive frame and lens displays by arranging, cleaning and changing on regular basis; maintains clinic frame inventory status by ordering, pricing and placing stock on frame boards; keeps track of backorder products and takes action as necessary.
• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
• Performs other duties and accepts responsibility as assigned.

• One (1) year demonstrated sales experience.

• High school diploma; or equivalent combination of education (lesser) and experience may be considered in lieu of requirements.

• N/A

• Demonstrated ability to perform quality check functions.
• Demonstrated knowledge of and skill in customer service, interpersonal relations, oral communication, problem solving, and written communication.
• Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.
• Talking to co-workers, customers, outside vendors, and on the telephone.
• Reading, writing, speaking and understanding English.
• Training/giving and receiving instructions.
• Mathematical ability, attention to detail (e.g., organization, prioritization, proofing), concentration and alertness.

• Demonstrated ability to manage and coordinate a multitude of issues effectively.
• Demonstrated ability to educate patients and staff on ophthalmic dispensing principles (i.e., spectacle lens geometry and lifestyle dispensing).
• American Board of Opticianry Certified (ABOC) by the American Board of Opticianry (ABO).
• Six (6) months contact lens and optical dispensing experience.
• Post high school coursework/training in Ophthalmic Optics.