Improvement Specialist

Join to apply for the Performance Improvement Specialist role at Shriners Children's.

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid‑sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi‑disciplinary education, and research with global impact. We foster a learning environment that values evidence‑based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403(b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short‑term and long‑term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected.

Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Join our Shriners Children's Hawaii 'Ohana! We are proud of providing the highest quality care to Hawaii's Keiki for almost 100 years. Shriners Children's Hawaii treats children with neuromusculoskeletal conditions throughout the Pacific Basin regardless of the family's ability to pay. Become a part of our specialized care staff and help us transform lives together.

The Performance Specialist is responsible for assisting the Performance Improvement /Risk Management in collecting and reporting performance metrics, implementing development programs, and collaborating with managers and the Medical Staff to drive continuous improvement and ensure alignment with business goals.

The pay range for this position is $26.40 - $39.60 per hour, commensurate on years of experience.

• Process Analysis:
  Evaluate existing workflows, systems, and processes to pinpoint areas for improved efficiency and effectiveness.
• Data Collection and Analysis:
  Gather and analyze performance metrics and key performance indicators (KPIs) to quantify problems, track progress, and update dashboards.
• Solution Development:
  Work with cross‑functional teams to develop practical solutions, which may include process redesign or the implementation of new technologies.
• Continuous Improvement:
  Lead or participate in projects using methodologies such as Lean Six Sigma, or RCA (Root Cause Analysis) to achieve ongoing enhancements in patient safety.
• Training and Documentation:
  Create and deliver training materials, standard operating procedures (SOPs), and other documentation to support successful adoption of optimized processes.
• Reporting:
  Prepare and assist in presenting reports on project performance, findings, and recommendations to leadership and other relevant committees.

This is not an all‑inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

• High School Diploma / GED - Preferred
• Associate or bachelor’s degree in nursing, Business, or related field - Preferred

• Minimum three (3) years previous medical records experience preferred, especially Epic.
• Proven experience in process improvement, or related roles.
• Methodologies:
  Proficiency with process improvement methodologies like Lean, Six Sigma, RCA, PDCA.
• Analytical
  
  Skills:
  
  Ability to collect, interpret, and analyze data to identify trends, root causes, and opportunities for improvement. Attention to detail.
• Communication:
  Excellent interpersonal and communication skills to collaborate with teams, influence stakeholders, and facilitate change.
• Technical Proficiency:
  Familiarity with process mapping tools and potentially process automation or other technology solutions.
• Time Management:
  Strong organizational and time management skills.

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