Patient Registrar-Honolulu

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid‑sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi‑disciplinary education, and research with global impact. We foster a learning environment that values evidence based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403(b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long‑term disability, the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected.

Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Join our Shriners Children’s Hawaii ‘Ohana! We are proud of providing the highest quality care to Hawaii’s Keiki for almost 100 years. Shriners Children’s Hawaii treats children with neuromusculoskeletal conditions throughout the Pacific Basin regardless of the family’s ability to pay. Become a part of our specialized care staff and help us transform lives together.

Shriners Children’s Patient Registrar is the first person to interact with a patient and family. This person represents Shriner’s integral customer service values by performing intake, scheduling, and coordinating duties as it relates to a patient’s care. This person will also support any additional coordination of care from the various departments within Shriners Hospital to support the wraparound care that we provide for each of our patients.

Confidentiality of patient records is required at all times.

This position is full‑time, non‑exempt and benefits eligible. The pay range for this position is $18.54 – $27.81/hour. Compensation is determined based on years of experience and departmental equity.

• Confirm patient insurance verification and eligibility
• Monitor patient appointments and information
• Maintain patient rights by educating patients
• Responding to patient and patient family complaints
• Assemble patient medical record forms and prepare patient identification
• Maintain patient flow and update waiting patients
• Cancel appointments for patients and documents accordingly in patient electronic medical record (EMR)
• Obtain patient information from both new and established patients

• High School Diploma
• Minimum two (2) years clerical experience
• Experience using MS Office Suite
• Familiarity with medical and insurance terminology and local community resources
• Must be able to use standard office equipment (phone, computer, copy machine, etc.)
• Excellent interpersonal skills and telephone etiquette to interact with fellow staff members, patients, families, agencies and visitors. Must be able to communicate effectively with diverse groups of individuals.
• Strong verbal and writing skills.
• Attention to detail and data entry.