Appointment Scheduler

About Altais:

At Altais, we’re on a mission to improve the healthcare experience for everyone—starting with the people who deliver it. We help physicians focus more on patient care and less on paperwork through smarter technology, purpose-built tools, and a team-based model of care.

Our network includes Brown & Toland Physicians, Altais Medical Group, and Family Care Specialists. Together, we’re building a more connected, physician-first healthcare system.
** About the Role
** We’re a collaborative, purpose-driven group that’s passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients.

Under general supervision, the Appointment Scheduler role is primarily responsible for scheduling and confirming appointments. This role works closely with the administrative, clinical and management teams to support patient care efforts.

This role provides support to clinical functions as the administrative support and the position includes, and not limited to: scheduling appointments, rescheduling, and cancelling appointments, assisting with Nurse Practitioner requests in a group chat setting, in-baskets scheduling requests, creating CRMs to document each call, updating members insurance and registration, phone call reminders, and assisting with special projects as needed.
** You Will Focus On:
*** Registers patients for their appointment; confirms and/or updates insurance coverage and patient demographic information
* Supports incoming calls and other correspondences, including scheduling and confirming appointments, triaging calls for clinical team, supports incoming calls and other correspondences.
* Conduct outbound cold calls to prospective patients to schedule clinical assessment appointments.
* Handle objections or questions from patients and use problem-solving skills to overcome challenges in scheduling.
* Track and report scheduling metrics, such as appointment rates and conversion of calls to booked appointments.
* Ensure compliance with HIPAA and other relevant regulations when handling patient information and scheduling appointments.
** The Skills, Experience & Education You Bring
*** High School graduate or equivalent.
* 3-5 years of experience in health care in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
* Bilingual in Tagalog, Ilocano, Japanese, Spanish, or Olelo (Hawaiian)
** Base Salary**$17.00 - $22.00/hr
** You Share Our Mission & Values:
**** Compassion
* * We act with empathy and a deep respect for the challenges faced by physicians and their patients. Our work is driven by a genuine commitment to improving lives and ensuring that care is delivered with dignity, understanding, and humanity.
** Community
* * We foster a culture of collaboration--with physicians, patients across the healthcare ecosystem, and among our teams. By building strong, trusted relationships, we create a unified community focused on advancing patient care and physician well-being.
** Leadership
* * We lead with integrity and vision, setting the standard for excellence in physician support and healthcare innovation. Through collaboration and expertise, we empower others to lead, drive change, and shape the future of care.
** Excellence
* * We are relentlessly focused, results-driven, and accountable for delivering measurable value to physicians and the patients they serve. Our high standards reflect our commitment to excellence, operational discipline, and continuous improvement.
** Agility
* * We embrace change as a constant and respond swiftly to the evolving needs of the healthcare industry. With flexibility and forward-thinking, we adapt, innovate, and act decisively to keep physicians at the forefront.

Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for…