Eligibility Worker Iii And Iv - Department Of Human Services - Oahu

Recruitment Number 24-0074
:
The State of Hawaii is seeking to fill two immediate vacancies with the Audit, Quality Control and Research Office Division (ACQRO) of the State Department of Human Services (DHS).

The available positions are Eligibility Worker III and IV, with salary ranges of $4,388 to $5,555 per month (SR-16, Step C to I) and $4,742 to $6,003 per month (SR-18, Step C to I), respectively.

Job Summary: Eligibility workers require specialized knowledge of public assistance programs and pertinent laws, rules, regulations, and procedures. The Eligibility Worker III performs the full-range of eligibility determination work, while the Eligibility Worker IV conducts case reviews, quality assurance, and internal reviews.

Responsibilities:

• Implement the quality control review system for Medicaid, the Supplemental Nutrition Assistance Program (SNAP), and other state and federal programs administered by DHS.
• Conduct reviews of sample cases to determine correctness of categorical eligibility determinations, payment amount, and fulfillment of program requirements.
• Determine whether errors found are work/agency or client errors and recommend corrective action.

Requirements:

• Legal authorization to work in the United States.
• High school diploma or equivalent, and experience that demonstrates a high degree of verbal skill and the ability to read, comprehend, and apply written directions and perform basic mathematical computations.
• Three years of experience in public contact work, including providing information, answering questions, and explaining policies, rules, and regulations in person or by telephone, and utilizing a computer to retrieve and enter data.
• Specialized experience in public assistance programs, including knowledge of philosophy, goals, functions, and standards of services, and the ability to perform eligibility determination work.

EEO Statement: The State of Hawaii complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations, please call  for assistance.

Public Service Loan Forgiveness (PSLF) Program: The PSLF Program is a federal program that forgives the balance of federal student loans for individuals who work in public service. For more information, please visit (Use the "Apply for this Job" box below)..