Credit and Collections Analyst

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for managing daily credit and collections activities in alignment with company credit policies. The role plays a critical part in mitigating credit risk, protecting accounts receivable, and supporting long-term financial stability.

Major Tasks, Responsibilities and Key Accountabilities

* Identifies and mitigates financial risks using analytics and reporting to detect trends and prevent delinquencies.

* Provides recommendations based on data-driven insights to improve cash flow and minimize bad debt exposure.

* Executes and manages mechanic's lien filings and other legal measures to secure accounts receivable and ensure payment security.

* Assesses customer creditworthiness using credit reports and key performance indicators to extend credit judiciously.

* Applies credit policies that align with the Risk Framework to support business growth while minimizing credit exposure.

* Monitors and improves collections KPIs such as DSO, past due balances, and unapplied cash to maintain a healthy A/R portfolio.

* Maintains a high-quality accounts receivable portfolio by ensuring credit decisions are based on prudent risk review.

* Escalates customer issues and root-cause drivers of disputes to sales leaders to improve processes and service.

* Applies credit holds strategically to meet financial goals while preserving customer relationships.

* Other duties as assigned.

Nature and Scope

* Refers complex, unusual problems to supervisor.

* Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

* None.

Work Environment

* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

* No travel required.

Education and Experience

* HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications

* 2-5 years' B2B Collections experience - REQUIRED.

* Experience in credit, collections, and/or accounts receivable in the construction/supply industry - Preferred.

* Strong communication and problem-solving skills.

* Prior customer service experience.

* Experience using Excel.

* Knowledge of Oracle, getpaid, or related software - Nice to have.

* Hawaiian culture experience is highly desired.

* WORK HOURS:

7:00 AM to 4:00 PM HAWAII TIME (UTC-10)

* This position is 100% remote.

If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.

For Hawaii job seekers:

Pay Range

$22.20-$32.20 Hourly

Hawaii law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors. For additional details on benefits, please review the full job description on White Cap Jobs