Branch Call Support Consultant

Aloha! One of Hawaii's largest and oldest banks is seeking an experienced, supportive, organized Branch Call Support Consultant to join their Service Delivery Division. In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstration our digital banking options, fulfilling customers' day‑to‑day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs.

You will also identify referral opportunities to a subject matter expert or appropriate relationship banker.

• Associate's degree in a business‑related field or equivalent work experience; or
• High school diploma or equivalent and 2 years' experience in a sales and service environment required
• Retail / branch banking experience in operations and sales or similar experience within the financial services industry
• Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts
• Must project a welcoming presence when interacting with customers
• Strong verbal, written, and interpersonal communication skills
• Must be digitally savvy, confident and well‑versed on the use of digital banking technology to fulfill routine day‑to‑day needs
• Detail oriented with excellent follow‑through
• Agile and resourceful as it relates to working in a fast‑paced changing environment
• Upbeat and positive, growth mindset, and quick learner
• Strategic thinker with the ability to work both independently and as part of a larger team

• Multi‑tasking and ability to handle escalation calls is needed

This is a Contract to Hire position based out of Honolulu, HI.

The pay range for this position is $24.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Honolulu, HI.

This position is anticipated to close on Mar 5, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.