Servicing Officer

Overview

Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose. We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the “Best Places to Work in Hawaii for 13 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.

Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here.

First Hawaiian Bank is currently seeking a Quality Control Coordinator to join our Consumer Credit Service Center team. This position serves as the subject matter expert for the Consumer Credit Service Center loan servicing team that supports, maintains, and services the Loan System for Consumer and Small Business loans and lines of credit. This role is responsible for assisting the CCSC Department Manager with overseeing daily operations of the CCSC loan servicing team by planning, assigning, and directing work towards processing loan servicing and maintenance requests timely and accurately and for meeting service level agreement requirements.

Ensures that servicing responsibilities comply with Bank policies, procedures, and federal regulations. The successful candidate will be hired for the level of the position that aligns with their experience.

Monday - Friday 8:00AM - 5:00PM (Work hours may vary)

The annual salary range for this role is $58.5k to $75k/year; commensurate with experience.

• Act as the subject matter expert for the CCSC loan servicing team and support, maintain, and service the Loan System for Consumer and Small Business loans and lines of credit
• Assist the CCSC Department Manager with overseeing daily operations by planning, assigning, and directing work
• Process loan servicing and maintenance requests timely and accurately
• Meet service level agreement requirements
• Ensure servicing responsibilities comply with Bank policies, procedures, and federal regulations

• Bachelor’s degree in business, related field, or equivalent work experience required
• 5 years of experience in consumer loans and/or mortgage loan servicing required
• Excellent verbal and written communication skills
• Able to work independently and make decisions without established written procedures
• Able to plan, organize, delegate and implement tasks assigned to the department
• Able to handle confidential matters judiciously
• Possess strong attention to detail and follow-through, with the ability to manage multiple priorities and deadlines with quality results
• Excellent time management skills and able to work under pressure with multiple deadlines
• Proficient in Microsoft 365 suite of programs

We proudly offer a comprehensive benefits program for all employees. For more information,

We value you! At First Hawaiian Bank, we value Fairness, Inclusion, and Opportunity and welcome applications from all eligible candidates. For our full EEO statement, please visit. Mahalo for choosing First Hawaiian Bank!

Are you interested in learning more about us? Come discover who we are by visiting our pages. Discover firsthand insights through our series, offering a glimpse into the daily lives of our valued team members. If this position sounds like an ideal match, we invite you to apply so we can learn more about you. At First Hawaiian Bank, it all starts with YES!