Member Services Banking Associate
Listed on 2026-01-19
-
Finance & Banking
Bank Customer Service, Banking Operations
Position: Full-time, Member Services Banking Associate
Location: Honolulu, HI
Industry: Banking
Schedule: Monday through Friday from 8:55 am to 5:25 pm
Pay: $20.00 – $22.00 per hour (depends on experience)
Candidates must be in-state to apply and be considered.
Benefits- Paid Parking
- Pay Cards, Direct Deposit &
Weekly Pay - Medical/Dental/Vision/Prescription (
Note:
Requires 20+ hours per week to qualify.) - Free Online Skill Classes, EAP, Discounts & many more
The Member Services Banking Associate will support our branch by delivering friendly, efficient, and accurate service across all member contact channels (in-person, phone, email, and online). This role focuses on building and maintaining strong member relationships, providing product and service information, and cross-selling to meet financial needs. The Member Services Banking Associate ensures compliance with credit union policies to safeguard member accounts and assets.
Job Duties- Accurately process transactions, enroll new members, and maintain compliance with credit union policies, regulatory requirements, and security procedures.
- Deliver exceptional service by assisting members across multiple channels (in-person, phone, email, website), analyzing financial needs, and cross-selling products.
- Maintain cash drawer and participate in dual control functions for teller software and vault.
- Support lending functions by assisting with loan applications, funding, and DMV documentation; communicate loan decisions and resolve member disputes.
- Underwrite and make sound lending decisions within approval limits and timelines; maintain NMLS certification and assist staff with loan documentation and processes.
- High school diploma or equivalent required
- 1+ years of experience in a financial institution and/or call center preferred.
- Strong member service focus with ability to maintain confidentiality and integrity.
- Proficient in Microsoft Outlook, Word, and Excel
- Highly organized, self‑motivated, and detail-oriented with strong time management, multitasking, and problem‑solving abilities.
- Able to work independently or collaboratively in a team environment
- NMLS designation a plus.
Equal Opportunity Employer
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).