Member Relationship Officer - McCully Branch

Member Relationship Officer – McCully Branch

Position Title: Member Relationship Officer
Department: McCully Branch
FLSA Classification: Non‑Exempt
Reports To: Member Relationship Supervisor

$42,000.00/yr – $48,000.00/yr

One great perk of working at UHFCU is our on‑demand pay benefit, allowing you to access earned wages as needed. We also offer a comprehensive benefits package, including healthcare, retirement, paid time off, and more:

• Medical Insurance with Drug and Vision coverage; company pays 100% of employee self‑coverage and subsidizes family coverage
• Dental Insurance; company pays 100% of employee self‑coverage and employee pays for low‑cost family coverage
• Medical and Dental Plan Premium Waiver Option
• 401(k) Retirement Plan with Employer Match and Non‑Elective Contribution (NEC)
• Eligible for 35+ Paid Days Off per year
• Vacation Cash‑Out Program
• Flexible Spending Accounts:
  Healthcare and Dependent Care (Pre‑Tax Benefit)
• Group Basic Life with AD&D Insurance
• Long‑Term Disability Insurance
• Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
• Employee Assistance Program (EAP)
• Employee Loan Discount
• 50% Adult Monthly Bus Pass Subsidy
• Cash Reward Employee Referral Program
• Workiversary Cash Reward and Gifts
• Internal and External Professional Development Opportunities
• And many more benefits

Consistently provides an atmosphere of high‑quality member service, supports credit union sales efforts, and performs transactions for members regarding all share and loan products and services. Consults with members and provides solutions tailored to their needs.

• Promote credit union products and services based on member needs and maintain current knowledge of all services and policies.
• Accurately and efficiently process transactions and service requests.
• Handle and reconcile all cash/negotiable instruments and end‑of‑day balancing.
• Assist members with account applications, wire transactions, account closures, and disputes.
• Process new account information, ensuring compliance with Customer Information Program (CIP) and other regulatory requirements.
• Provide loan applications and information to members; analyze and process consumer loan applications, including credit reports and underwriting tasks.
• Explain loan status, reasons for denial, and possible alternatives to members.
• Ensure accurate documentation and secure handling of member information.
• Enforce security procedures and address discrepancies or complaints, making necessary corrections.
• Participate in marketing campaigns and promotions to communicate with members and prospects.
• Perform other duties as required.

• Deliver excellent member service internally and externally.
• Achieve new accounts and loan production volumes as determined.
• Comply with all rules, regulations, and procedures related to member accounts, loans, and IRA information.
• Perform work with accuracy and completeness.
• Display timeliness in project management.
• Demonstrate professionalism and sound judgment, representing the credit union positively.
• Act as a trusted source of clear and accurate information to members.

• Education/Certification: High school diploma, GED, college degree, or equivalent work experience required.
• Required Knowledge: Proficient in MS Office Suite; thorough knowledge of member services and products; knowledge of loan services, policies, and procedures; understanding of lending standards and documentation; knowledge of consumer lending practices.
• Experience
  
  Required:
  
  2–3 years in branch operations with loan and account processing; 2–3 years customer service experience; 1–2 years sales experience (credit union industry experience a plus).
• Skills/Abilities: Multi‑task, work under pressure, meet deadlines; excellent customer service, interpersonal, verbal, and written communication skills; ability to prioritize workload; analytical, creative, and problem‑solving skills; work independently and make sound decisions.

• Seniority Level: Entry level
• Employment Type: Full‑time
• Job Function: Finance and Sales
• Industry: Banking
• Business
  
  Hours:
  
  Monday through Saturday; additional hours, weekends, and holidays as needed.
• Attendance: Scheduled attendance requirements may vary.
• Physical Requirements: Sedentary work; lift up to 25 lbs.