Financial Aid Counselor

Financial Aid Counselor

Chaminade University of Honolulu

Division:
Enrollment Management/Financial Aid
• Department:
Financial Aid
•

Employment Type:

Full‑time
• Exempt
• Level: EAM III

The Financial Aid Counselor assists the Financial Aid Director and Associate Director in evaluating, approving, and awarding financial aid to students in accordance with federal, state, and university regulations, policies, and operating guidelines. The role also assesses financial needs of students and advises students and parents regarding financial aid options, processes, and requirements.

• Analyzes and evaluates the financial viability of students and families and provides advice and counsel regarding available financial aid opportunities, eligibility requirements, and the application process.
• Reviews and assesses eligibility of applications for financial aid; exercises professional judgment to determine whether adjustments should be made due to unique circumstances.
• Reviews for accuracy and signs approval or disapproval of loan applications, promissory notes, and other financial documents.
• Conducts orientations, informational workshops, and entrance and exit interviews on and off campus with students, parents, and other interested parties, in accordance with university, state, federal, and agency guidelines.
• Responds to inquiries, researches, and resolves problems related to transactions handled by the unit.
• Provides information in person, by telephone, and by email concerning student financial aid, account balance, and registration status.

• Minimum:
  Bachelor’s Degree.
• Customer service experience in a professional environment.
• Preferred:
  Two (2) years of customer service experience.

• Strong interpersonal and communication skills and ability to work effectively with a wide range of constituencies.
• Skill in the use of personal computers and related software applications.
• Ability to verify and assess student eligibility for financial aid.
• Ability to analyze and solve problems.
• Ability to conduct interviews, make evaluative judgments, and organize and coordinate tasks.
• Knowledge of federal and state laws, regulations, and policies regarding financial aid; knowledge of financial aid policies, procedures, and eligibility requirements.

Light office work; requires ability to lift 20 pounds, walk campus, use finger dexterity, and communicate information effectively.

• Full‑time, exempt position, forty hours per week; occasional nights, weekends, and varying schedule may be required.
• Performs similar or related duties as may be assigned.
• Observes safety and health regulations and reports unsafe acts or injuries promptly.
• Adheres to all university policies; references available at the university website.

Willingness to respect and support the Catholic and Marianist identity of Chaminade University and to perform duties in a manner consistent with Marianist educational values and mission. Understanding of the university’s mission of serving students of Native Hawaiian and Pacific Island ancestry.

Apply through the Chaminade University careers portal. Referrals increase chances of an interview.