Service Support Assistant

Job Type

Full-time

Description

Jumpstart your automotive career | Defined career path | No prior industry experience required! | Premier luxury brand | Hospitality first. Always.

The Service Support Assistant is a vital member of the service department team, ensuring smooth operations and a positive customer experience. You'll be responsible for cleaning, maintaining, and moving vehicles, while also assisting service advisors and technicians.

Responsibilities:

Vehicle Movement and Organization:

• Safely move vehicles within the service department (between service bays, parking lots, etc.).
• Organize vehicles on the service lot according to dealership display standards.
• Assist with customer vehicle pick-up and drop-off.

Customer Service:

• Provide a friendly and professional demeanor to customers.
• Assist customers with loading and unloading belongings from their vehicles.
• Answer basic customer questions and direct them to service advisors when needed.

Service Department Support:

• Maintain a clean and organized service area (sweeping, vacuuming, removing trash).
• Assist service advisors and technicians with tasks as directed.
• May shuttle customers to and from dealership (if applicable).
• Assist Parts Department staff with inventory management, internal parts delivery, and processing shipments.
• Train to assist as a back-up Service Advisor

Additional Responsibilities:

• May perform errands for the service department, such as picking up parts.
• Adhere to all safety regulations and procedures.
• Other duties as assigned

Qualifications:

• Demonstrating a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Education: High school diploma or equivalent.
• Experience: No previous experience required!
• Certifications: Valid driver's license with a clean driving record.
• Strong work ethic with a positive and helpful attitude.
• Ability to work independently and as part of a team.
• Excellent attention to detail and a commitment to quality.
• Good physical condition able to perform manual labor tasks (standing, bending, lifting).
• Excellent communication and interpersonal skills.

Benefits of Working at Swickard:

• Open Service Appointment Schedule - customers schedule service appointments with us when it's convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
• Career Path - Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities.
• Positive Culture - Be part of a supportive and collaborative team.
• Growth Opportunities - Opportunities for continued personal and professional growth.
• Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We're a hospitality company that happens to sell cars, parts, and services.
• We are a team. Everyone plays a role in our success.
• Culture:
  Our culture is defined by a few core principles:
  We want to be our customers' favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands:
  Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn't be that way. We're looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn't just what we do, it's who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career.

Do you have what it takes?

#T5

Salary Description

$18-20/hour