Photographer - Pride of America

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• Photograph all requested events onboard and ashore as required, proactively maximizing image counts and quality to meet performance goals.
• Wear mascot costumes inside/outside the ship for photo shoots, engaging guests with energy and enthusiasm.
• Deliver excellent customer service by maintaining a friendly, warm and calm attitude toward guests and crew.
• Protect all company inventory and equipment through proper handling and security procedures.
• Follow departmental and shipboard environmental rules and regulations, including use of Personal Protective Equipment when working in the Photo Lab.
• Handle guest requests and questions related to the photo department and general shipboard issues.
• Have at least 1 department-approved camera body available, maintained in full working condition at the owner’s expense.
• Be familiar with a range of photographic equipment, including digital SLR cameras, portrait studio equipment, computers and image editing software.
• Work with the team to continuously improve image quality, production levels and sales to achieve budgeted goals.
• Ensure compliance with hotel practices and shipboard policies by reporting non-compliant practices to the department head.
• Represent the photo department in guest and crew interactions.
• Cover photo events as deemed necessary by the Photo Manager.
• Assist guests in locating displayed photos and using digital photo kiosks.
• Work quickly and efficiently with the highest standards of customer service to photograph guest events on cruise ships with up to 4,000 guests onboard.
• Deliver excellent customer service and sales skills in the Photo Gallery to maximize guest satisfaction and revenue for the Photographic Department.
• Properly handle photographic studio equipment (lights, backdrops, safety equipment) with care.
• Enjoy working with the public and converse with guests and crew in clear, fluent English.
• Perform other related duties as assigned; duties may be broadened to align with the position’s responsibilities.
• Be familiar with the Safety and Environmental Protection Policy and the SMS and carry out the policies and procedures appropriate for the position.

• Required – Minimum six (6) months experience in a customer service and/or sales environment.
• Required – Minimum six (6) months experience as a professional photographer or certificate from cruise ship photography training.
• Intermediate to advanced English verbal and written skills, including proper grammar.
• Basic knowledge to operate basic computer systems and touch-screen kiosks.

• High school diploma or foreign equivalent required.
• Bachelor’s degree or foreign equivalent preferred. Relevant experience may substitute for education at an equivalent rate.

• Enjoy interacting with guests and selling in a retail atmosphere.
• Communicate with tact and diplomacy at all levels.
• Passionate about hospitality and customer service.
• Professional appearance and good hygiene.
• Respect for co-workers and guests.
• Positive energy, excitement and fun in the work environment.
• Able to work 7 days a week.
• Positive behaviors; smiling, polite and courteous.
• Able to develop camaraderie with team members.
• Ability to live in close quarters and share limited space with other cabin-mates.

The physical requirements described here are representative of those that must be met to successfully perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties, the employee is regularly required to meet these requirements.

Note:

This section includes medical/fitness criteria related to particular vessels and flags. Specific BMI and blood pressure limits may apply as described by the company and governing authorities.

This is a maritime role. Reasonable accommodations may be made to enable individuals with disabilities to…