Call Center Agent

Please note:

This role is not remote. Applicants must be able to commute to the job location as required.

Position: Call Center Agent

Location: Honolulu, HI (100% Remote upon successful completion of training program - approx. 4 weeks)

Pay: $17 to $20/hour

Experience: At least one year of related experience in a high-volume call center environment preferred.

Education: High School Diploma required.

Type: Part-time;
Contract

Schedule: Monday–Wednesday, 8:00am to 1:00pm or 10:00am to 3:00pm and Thursday, 9:00am to 1:00pm or 10:00am to 2:00pm

Staffing Solutions of Hawaii is seeking a Call Center Agent to join a growing and dynamic team!

Job Description:

• Answer and manage high volumes of inbound and outbound calls.
• Actively listen to callers and determine appropriate resolutions.
• Accurately document inquiries and interactions in an internal database.
• Research complex issues using internal and external resources.
• Provide timely, accurate information and refer callers as needed.
• De-escalate challenging calls and strive for first-call resolution.
• Maintain confidentiality of sensitive information.
• Meet or exceed established KPIs for accuracy and efficiency.

Position Requirements:

• Cannot hold an active Hawaii Professional & Vocational License (PVL).
• Typing speed of at least 60 WPM with high accuracy.
• Strong verbal communication and professional phone presence.
• Active listening and problem-solving skills.
• Ability to write clear, concise, and accurate notes.
• Ability to work independently and remain self‑disciplined.
• Stable work history with consistent employment.

Staffing Solutions of Hawaii is part of Array Corporation
, the leading technology‑enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.