Branch Services Representative; Teller

Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members.

Branch Services Representative

McCully Branch

Non-Exempt

Member Relationship Supervisor

• Medical Insurance which Includes Drug and Vision;
  Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
• Dental Insurance;
  Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage
• Medical and Dental Plan Premium Waiver Option
• 401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
• Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
• Vacation Cash-Out Program
• Flexible Spending Accounts:
  Healthcare and Dependent Care (Pre-Tax Benefit)
• Company Pays for Employee Group Basic Life With AD&D Insurance
• Company Pays for Employee Long Term Disability Insurance
• Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
• Employee Assistance Program (EAP)
• Employee Loan Discount
• Company Subsidizes 50% for Adult Monthly Bus Pass
• Cash Reward Employee Referral Program
• Workiversary Cash Reward and Gifts
• Internal and External Professional Development Opportunities
• And Many More!

This high member contact position assists members by processing their transactions in an accurate and timely manner and complies with regulatory recordkeeping. Actively sells and cross-sells credit union products and services within the guidelines of the established production programs and furnishes account statuses.

• Accurately and efficiently processes transactions.
• Accurately and efficiently performs service requests.
• Completes and files regulatory reports as required.
• Responsible for accurate handling and maintaining of all cash/negotiable instruments and end-of-day balancing.
• Processes check deposits through Check 21 solution.
• Cross-sells products and services to members.
• Performs other duties as assigned.

• Meet strategic objective for service level (NPS).
• Accurately process requests.
• Maintain efficient production levels to support branch.

Education/Certification: High school diploma or GED is required.

Required Knowledge: Basic understanding of MS Office Suite is desired.

Experience

Required:

One to two years cash handling and/or customer service experience.

Skills/Abilities: Excellent customer service & interpersonal skills and mathematical skills. Able to work in a fast-paced environment; especially where one must frequently convey detailed or important instructions accurately or quickly. Excellent verbal and written communication skills. Valid driver’s license required with clean abstract and vehicle to drive to a branch when scheduled.

Repetitive Motion: Movements frequently and regularly required using wrists, hands, and/or fingers.

Communication

Skills:

Must frequently convey detailed or important instructions of ideas accurately and quickly.

Visual Abilities: Average visual acuity necessary to read, prepare and inspect documents or products.

Hearing: Able to hear average or normal conversations and receive information.

Physical Strength: Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.

Reasoning Ability: Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.

Mathematics Ability: Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.

Language Ability: Able to write and compose sentences using normal word order with present and past tenses and a command of the English vocabulary.

Air‑conditioned, smoke‑free office setting.

Please note that scheduled attendance requirements may change due to business needs.

Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.