Call Center Representative

* This position is fully in-person in Honolulu *

Looking for a Call Center Representative to handle inbound and/or outbound customer communications to provide support, resolve issues, and promote products or services. They serve as the primary point of contact for customers and are responsible for maintaining a positive customer experience through effective communication and problem‑solving.

• Answer high‑volume inbound calls or make outbound calls to customers.
• Provide information about products, services, billing, or account issues.
• Troubleshoot customer concerns and follow established procedures to resolve problems.
• Document customer interactions, transactions, and outcomes in CRM or internal systems.
• Escalate complex issues to supervisors or specialized departments as needed.
• Process orders, payments, returns, or account updates.
• Follow scripts, compliance requirements, and performance guidelines.
• Meet or exceed performance metrics such as call handling time, customer satisfaction, and resolution rate.
• Maintain a high level of professionalism and customer service at all times.

• Strong verbal communication and active listening skills.
• Ability to multitask and navigate computer systems quickly.
• Conflict‑resolution and problem‑solving abilities.
• Patience, empathy, and a customer‑first mindset.
• Basic data entry and typing proficiency.
• Ability to work in a fast‑paced or high‑volume environment.
• Prior customer service or call center experience preferred (but not always required).

This is a Contract to Hire position based out of Honolulu, HI.

The pay range for this position is $45000.00 - $53000.00/yr.

Excellent benefits package, 401K match, healthcare benefits, PTO, etc.

This is a fully onsite position in Honolulu, HI.

This position is anticipated to close on Mar 18, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.