Flight Attendant

Description

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Aloha and mahalo for your interest in the Flight Attendant position with Hawaiian Airlines!

We will have a recruitment event taking place in Honolulu, Hawaii. If selected for interviews, exact dates and times will be communicated.

Candidates applying to the Flight Attendant position may be considered for the interview process below. The interview process consists of the following:

• Pre-recorded Video Interview
• In-Person Group Interview (Honolulu, HI)
• In-Person Final Interview (Honolulu, HI)

The primary function of Hawaiian flight attendants is to ensure the safety of our guests while aboard Company aircraft, by being physically and psychologically capable of performing safety procedures and assisting guests in the event of an emergency. Flight Attendants work in a fast-paced environment; they must be able to handle emergency situations and effectively deal with all types of personalities in an attentive and pleasant manner.

Secondarily, flight attendants provide our guests with a consistent and prescribed level of customer service in the aircraft cabin during flight, which includes providing food and beverage service, while providing an unsurpassed Aloha experience.

• Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of guests
• Pleasantly greet and direct guests to their assigned seats and answer flight related questions
• Assist guests with stowing carry‑on luggage in overhead compartments or underneath cabin seats
• Demonstrate use of safety equipment (e.g., seat belts, oxygen masks, and life jackets) and emergency procedures prior to take‑off
• Walk aisles of planes to check for guest observation of safety regulations, enforce and advise guests of safety infractions and effectively diffuse and resolve difficult guest’s situations
• Direct and assist guests in emergency procedures, such as evacuating a plane following an emergency landing
• Provide food and beverage service consistently and as prescribed by procedure
• Collect and reconcile payments for various onboard products such as alcoholic beverages, meals, duty free sales, etc.
• Administer first aid, if necessary
• Make written and verbal reports of emergency/safety incidents occurring during flight
• Prepare guests and aircraft for landing, following procedures
• Satisfactorily complete annual FAA‑approved re‑certification provided by Hawaiian Airlines
• Ability to obtain and maintain an AOA Badge
• Possess the ability to learn and maintain current knowledge and competency of emergency procedures in accordance with Hawaiian and FAA’s Regulations
• Able to be present to work alternative schedules, including evenings, weekends and holidays
• Ability to effectively and professionally interact with others (colleagues and guests)
• Able to work effectively with other colleagues to deliver a never‑ending aloha experience by providing prompt and pleasant responses to guest inquiries, requests and complaints while aboard the flight
• The ability to tell when something is wrong or is likely to go wrong, recognizing there is a problem and escalating the concern
• Able to work in climates and locations across the globe and work variable shifts
• Able to fly at high altitude
• Able to meet physical demands of the job
• Assist ill or incapacitated passengers and fellow crew members
• Evacuate the aircraft in heavy, dense smoke during a cabin fire
• Handle and operate oxygen bottles and fire extinguishers
• Remove and lift emergency cabin windows (weighing up to 60 pounds)
• Jump down the emergency slide from height of approximately 24.5 feet

All of the job duties, including the emergency duties, outlined above are essential functions of the flight attendant job.

• Must be 21 years old at the time of application
• High…