Customer Service Call Agent

The Hawaii PMVI program is looking for an amazingly talented Technical Support Agent to join our team! In this role, you will be the cheerful and helpful face of the program!

• Respond to incoming phone calls from industry partners, including but not limited to vehicle stations, state partners, and more
• Help users reset passwords and related application activity
• Answer questions about the program equipment and supplies
• Review invoices and payment history with industry partners
• Troubleshoot equipment issues, as needed, and dispatch tickets for technician visits when applicable
• Proactively call out to customers when needed for service-related matters
• Participate in special projects and perform other duties as needed

• Good verbal communication
• Cheerful and helpful attitude
• Dependable and punctual engagement
• Data entry skills

• Pleasant telephone manner; excellent written and verbal communication skills
• Strong PC skills, knowledge of MS Office Suite
• Experience working with iPad tablet software and/or printer hardware
• Strong problem solving skills
• Ability to adapt to new information and procedures
• Ability to handle challenging situations by exhibiting composure and empathy
• Strong analytical and technical aptitude would be a definite asset