Ticket Agent - Resident Shows

*** Le poste étant situé aux États-Unis, la description de poste est disponible uniquement en anglais.**
* *** As this position in based in the United States, the job description is available in English only.**
* Ticket Agent

Sales, Marketing and Communications

Part-Time Position

We are looking for a Ticket Agent to join the Box Office team for 'AUANA, our new production in Honolulu, Hawai'i, part of the Resident Shows Division (RSD) with Cirque du Soleil Entertainment Group (CDSEG). The main objective of this role is to provide guests with world-class customer service, maintain up-to-date knowledge of pricing, availability, and seating options, and speak knowledgably about 'AUANA and the other shows in the Cirque du Soleil RSD portfolio.

Assist with crowd control and ensure a smooth entry for guest. The ideal candidate will be an outgoing, charismatic, and engaging individual that is excited to be part of the opening team for a first-of-its-kind entertainment offering in Hawai'i. You are detail-oriented, reliable, and able to work quickly and accurately while maintaining a professional and welcoming demeanor.

The Ticket Agent will have the opportunity to:

• Process merchandise sales, ticket sales and VIP Experience upsells, ensuring prompt and courteous service to all guests;

• Assist sales department with group reservation inquiries, bookings, group check-ins and will call

• Build Customer Accounts in Outbox with accurate guest information;

• Utilize and balance a cash drawer and ticket sales with various tender types;

• Provide educated answers to guest questions and able to furnish detailed information regarding 'AUANA show details, Cirque du Soleil Entertainment Group, and the OUTRIGGER Waikiki Beachcomber Hotel facilities and services;

• Resolve guest issues within scope of authority and escalate to supervisor as necessary;

• Maintain up-to-date knowledge on Cirque ticketing policies and purchase agreement information;

• Contribute to a positive work-life environment at the box office that promotes customer service, sales, and safety;

• Maintain a neat work environment and a clean and presentable demeanor based on Cirque du Soleil's appearance policy;

• Maintain communication with Box Office Managers regarding ticketing problems and or customer service issues;

• Complete other related job duties as assigned.

What does it take for this role? The following hard skills are the basics of what's needed to be successful in this position:

• Previous customer service experience in a ticketing, live entertainment, or similar work environment;

• Knowledge of Outbox or other similar ticketing platform;

• Possess the ability to learn ticketing software and retain a high level of complex information.

• Be comfortable working in a loud environment;

• Be calm, motivated, polite, and courteous;

• Have a professional, clean appearance with a straight posture.

Note:

Employees are responsible for arriving in uniform shirt, black pants, black socks, and black shoes (no logos);

• Understand and exemplify a high standard of customer service and hospitality;

• Strong attention to detail;

• Working fast and efficiently under pressure;

• Ability to provide excellent customer service and be a team player;

• Availability to work varied shifts, including weekends and holidays;

• Ability to perform the essential functions of the job including, but not limited to: crouching, kneeling, standing, lifting, sometimes for extended amounts of time; lifting at least 50lbs unassisted, etc.;
Full list of essential functions will be sent in the offer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions;

• Fluent in English, both written and spoken;
Fluent in other languages, such as Japanese is an asset;

• Verification of the right to work in the United States for Cirque du Soleil Entertainment Group, as demonstrated by completion of the Form I-9 upon hire and the submission of acceptable documentation (as noted on the Form I-9) verifying one's identity and work authorization.

Compensation:

• The hourly rate for this position is $19 USD/hour.

• This rate is location-specific and compensation in…