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Customer Success Mgr./ CSM

Senior Escalation Analyst, CX Operations

Job in Honolulu, Honolulu County, Hawaii, 96814, USA
Listing for: Coinbase
Full Time position
Listed on 2026-01-26
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
  • Business
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 125000 - 150000 USD Yearly USD 125000.00 150000.00 YEAR
Job Description & How to Apply Below
A leading cryptocurrency exchange located in Honolulu, HI, is seeking a Speciality Operations Executive to manage customer escalations efficiently. The role demands strong communication skills, CRM experience (e.g., Salesforce), and the ability to work weekends. You will drive impactful changes in workflows and represent customer voices in decision-making. A commitment to Coinbase's mission is essential, and adaptability in a fast-paced environment is crucial for success.
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Position Requirements
10+ Years work experience
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